Team Lead, Custody Operations

Fidelity•Boston, MA

4d•Onsite

About The Position

Fidelity Digital Assets® is an exciting new business unit focused on bringing industry-leading digital asset custody and trading services to institutional and retail clients. The Team Lead in Custody Operations is responsible for day-to-day oversight of operational activities including maintaining accurate books and records, settling with counterparties, reviewing transactions for approval, reconciling various systems and building subject matter expertise in digital assets. To be effective, you will work closely with Exchange and Custody Operations, Technology Support, Relationship Manager and Client Service Manager to ensure understanding of client custody and operational needs as well as drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the team, sharing best practices and driving successful results.

Requirements

Significant operations experience including formal or informal oversight of daily functions, work assignment, training new team members, and coaching junior associates
Relationship building skills across team, business unit, national peers and working as part of a global team
Working knowledge of money movement, reconciliation, and settlement concepts
Proven project management and decision-making skills
Experience using, analyzing, and improving operational workflows in a highly controlled environment
Prior experience supporting production and non-production testing to ensure platform stability through upgrades
Proven leadership skills, particularly on teams in face-paced, collaborative environments
Relationship building skills, with both team members and across the organization
Ability to quickly understand complex topics and effectively communicate those to all levels of the organization
Ability to think analytically and deliver solutions to complex challenges
Excellent interpersonal, verbal, and written communication skills
Ability to guide the team through regular change as business priorities change
Experience in prior roles with detailed, task oriented operational support managing day to day work and building for the future

Responsibilities

Ensure all Custody Operations day-to-day activities are completed timely and accurately per our control framework and client needs
Provide daily operational support, including settlement, reconciliation, transaction review, triaging issues and reporting
Provide regular and ad-hoc technical coaching to team members related to their day-to-day activities and help build their subject matter expertise for the future
Participate in, and provide valuable input into, conversations with business partners including Product, Risk, Compliance, Exchange Operations, Client Support, etc. to support ongoing client needs and drive process improvement
Provide a leadership presence both within the team and the larger FDAS organization
Supporting a high-performance culture focused on delivering high satisfaction, quality, and efficiency for clients and the business
Developing subject matter expertise in operations with focus on digital assets and pushing that knowledge through the organization
Using sound judgement and proactively identifying and improving areas of risk mitigation
Driving innovation through curiosity and comprehensive understanding of business processes and challenges
Delivering superior results quickly and efficiently, utilizing effective time management skills
Working with internal and external business partners to ensure proper policies and procedures are written