About The Position

The Team Lead, Clinical Care Technician (CCT) provides professional and nonprofessional nursing care services in accordance with physician orders. The role provides basic patient care under the direction of physicians, mid-level practitioners, and, depending on the unit, registered nurses. It requires specialized knowledge or skills gained through vocational education, training, and experience, along with broad knowledge of operational procedures and tools. The role works with limited supervision in routine situations, analyzes problems that are not routine, and may assist with or lead and train entry-level employees and daily operations. In the Adult Medical/Surgical Float Pool, CCTs care for patients across the adult medical/surgical units, including the Emergency Room. Shifts may also involve providing 1:1 care to at-risk patients or working in the tele-sitter office, virtually monitoring patients and providing verbal redirection. The float pool offers exposure to multiple areas, variety, and networking opportunities. In addition to completing all Clinical Care Technician functions, the Team Lead assists in translating the hospital's and nursing and patient care services' philosophy, strategic goals, policies, and procedures.

Requirements

  • High school diploma or equivalent.
  • Two years of recent experience as a Nursing Assistant (NA), Patient Care Assistant (PCA), Critical Care Tech (CCT), or Patient Care Tech (PCT), or three years in an equivalent role in a health care setting.
  • Certifications relevant to the department and type of care may be required.
  • Knowledge of growth and development.
  • Ability to provide age-appropriate communication.
  • Ability to apply the skills and knowledge needed to care for patients throughout the life span, considering aging processes, human development stages, and cultural patterns.
  • Ability to assist in caring for a designated group of patients under the direction of a licensed nurse and in accordance with unit guidelines and hospital policies, procedures, and protocols.

Nice To Haves

  • Completion of a CNA training program.

Responsibilities

  • Support staff orientation and preceptor programs.
  • Assist with staff scheduling and rounding.
  • Assist in developing and implementing quality improvement activities relevant to the role.
  • Assist in developing mechanisms for collecting data related to quality indicators.
  • Assist with chart auditing and quality audits as appropriate.
  • Promote staff participation in unit and hospital committees and task forces for CCTs.
  • Assign shared responsibilities appropriately, in accordance with job descriptions and competency levels.
  • Support staff development through coaching, mentoring, and role modeling.
  • Support in-servicing and the rollout of new products and practices.
  • Collaborate with other members of the leadership team to provide appropriate educational opportunities for unlicensed personnel.
  • Participate in and provide leadership to departmental and hospital committees as requested.
  • Participate as a member of the CCT council.
  • Assist in developing practice initiatives through unit-based group activities.
  • Pursue professional growth and development through educational programs, in-service meetings, and workshops.
  • Complete all functions and duties of the Clinical Care Technician role.

Benefits

  • Comprehensive Total Rewards package supporting health, financial security, and career growth.
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