TEAM LEAD, CLIENT SUPPORT - Edmonton

BDC•Edmonton, AB

9d•Hybrid

About The Position

As the Team Lead, Client Support you will have the opportunity to lead a team of Client Support Coordinators (CSC), a vital contributor to the region’s overall operational performance and success. You will be a resource person for employees located in the Alberta North market.

Requirements

College diploma or a bachelor's degree in business administration or in any field deemed equivalent.
Energetic and inspiring leader with proven experience developing and motivating high-performing teams.
More than 5 years of experience (client facing and/or client support and/or team leadership).
Collaboration and ability to influence multiple stakeholders.
Attention to detail and organization.
Deep understanding of CLICS and other BDC utilized applications.
Excellent computer skills (Outlook, Word, Excel, PowerPoint) and advanced Web skills.
Excellent interpersonal, verbal and written communication skills.
A valid driver’s license and access to a vehicle are required.

Responsibilities

Managing a team of Client Support Coordinators whose primary role is to support the Account Manager, provide administrative support, enable business development initiatives, and provide excellent client experience.
Hiring, developing and training Client Support Coordinators by recognizing talent and providing coaching and mentorship to support them in achieving their career and professional growth objectives.
Collaborating with internal partners from various departments to continuously provide optimal support to stakeholders while managing the impacted change within the CSC team.
Working closely with the Vice President and Business Centre Managers on the development, implementation and monitoring of strategic and operational plans while ensuring alignment with regional and national objectives and direction.
Working closely with the Vice-President to review the area’s performance, long and short term priorities and needs by providing reports, scheduling and planning leadership meetings, reviewing budgets and expenses, and organizing area events.
Managing and providing support to business centers within area with facilities related activities and premises maintenance.

Benefits

Flexible and competitive benefits
Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
Defined Benefit Pension Plan
$750 wellness and health care spending account
Paid vacation each year
Five personal days
Sick days as necessary
Offices are closed from December 25 to January 1
Hybrid work model
Opportunities for learning, training and development