Team Lead, Client Operations

Cotality•Dallas, TX

1d•Hybrid

About The Position

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Position Overview We are seeking a Team Lead, Client Operations to drive team success and oversee daily operational workflows within our dynamic loan-servicing environment. This role perfectly balances people leadership with operational oversight. You will manage Tax Payment Verification (TPV) and procurement workflows, coordinate onshore and offshore resources, and ensure our team consistently meets service level, quality, and compliance expectations.

Requirements

6+ years of progressive experience in operations, loan servicing, or client services.
High School Diploma or GED
Demonstrated experience managing hybrid operational models , including coordinating work across internal teams and offshore vendor partners.
Proven ability to influence, motivate, train, and mentor team members.
Strong capability to plan, prioritize, and delegate daily team activities under tight timelines.
Experience managing production queues and compiling performance reports for senior management.
Willingness to step into daily processing, handle transaction-level work, and engage external agencies to resolve high-risk exceptions.
Exceptional verbal and written skills, with the confidence to lead formal client meetings.
Excellent time management skills to balance personal deliverables with team performance metrics.
Strong relationship-building skills with a track record of driving team agility and quality enhancements.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Oversee TPV and procurement inventories; prioritize and balance workloads to maintain consistent throughput and eliminate backlog risks.
Train, mentor, and monitor the daily and weekly SLA performance of onshore team members and offshore vendors.
Act as the primary point of contact for complex or time-sensitive TPV and procurement issues, engaging directly with external agencies and third-party stakeholders for resolution.
Serve as the operational face of the team in client meetings, champion process improvement initiatives, and align daily workflows with broader corporate strategies.

Benefits

Generous PTO
11 paid holidays
well-being and volunteer time off
Up to 16 weeks of fully paid parental leave
a baby stipend
Multiple medical plan options with mental health and wellness support offerings.
401(k) with company match
$400 annual well-being stipend
tuition assistance up to $5,250
Recognition Rewards
Referral bonuses
exclusive discounts