Team Lead, Chargebacks

Johnson & Johnson Innovative Medicine • Raritan, NJ

3d • $94,000 - $151,800 • Onsite

About The Position

The Chargeback Team Lead in Enterprise Contract Management is responsible for managing team personnel, setting annual goals aligned with organizational objectives, developing data governance strategies, and coordinating with various stakeholders to optimize customer and organizational outcomes. The role includes leading initiatives to improve processes and automation, ensuring SOX compliance through audit reviews, and providing chargeback analysis to senior management. Candidates must have a bachelor’s degree, at least six years of relevant experience, leadership skills, excellent communication, and advanced Excel proficiency, with preferred experience in Model N, SAP, Tableau, and customer-facing roles.

Requirements

• A minimum of a Bachelor’s degree is required.
• A minimum of six (6) years of related business experience is required.
• Relevant leadership experience is required.
• Excellent verbal and written communication skills, along with demonstrated project leadership experience, are required.
• Customer- facing experience
• Advanced proficiency with Microsoft Excel, specifically VLOOKUPs and pivot tables, is required; experience with Excel macros is preferred.

Nice To Haves

• Experience leading or mentoring individuals or teams is preferred.
• Knowledge of Model N, including ICS/CORE, and SAP is preferred.
• Experience with Tableau or Master Data Management (MDM) systems is preferred.
• Experience with Excel macros is preferred.

Responsibilities

• Responsible for leading assigned personnel, including selection, hiring, training, performance mentoring, performance management, succession planning, and promotional recommendations.
• Develop annual team goals, as well as individual goals and development plans for direct reports, ensuring alignment with Enterprise Contract Management and JJHCS objectives and strategic imperatives.
• Lead the development of strategies and policies related to data governance, including assessing the scope of data steward responsibilities and monitoring activities to support the quality processing of relevant data.
• Coordinate work across direct and indirect reports while influencing outcomes through effective leadership and collaboration.
• Collaborate with and influence customers, operating partners, Account Management, and Contracting, including Government Contracting, to align goals and drive optimal outcomes for customers and the organization.
• Own, lead, and/or support associates on multiple initiatives designed to streamline processes, enhance automation, and drive standardization, with impact ranging from departmental improvements to enterprise-wide initiatives.
• Collaborate effectively with internal stakeholders and customer senior management, often leading customer-facing opportunities with expedited timelines.
• Proactively identify and implement process or policy improvements that enhance internal efficiencies and improve the customer experience.
• Apply strong analytical, verbal, and interpersonal communication skills when engaging with customers, franchise contract teams, distributors, and wholesaler personnel.
• Lead the monthly review and approval of audit packages and manage ad hoc requests from PWC and other stakeholders to support SOX compliance.
• Lead and deliver chargeback trending analysis for senior management and OpCo Finance teams.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager