Team Lead, Case Management - Integrated Care
About The Position
Team Lead, Case Management Integrated Care is responsible to provide support, direction, and assistance to Case Management (CM) staff. The role involves giving effective and timely feedback, monitoring work allocation, and providing daily oversight of scheduling and attendance. The Team Lead will also monitor staff performance through ongoing audits, provide training, mentoring, coaching, and disciplinary action as needed, and conduct regular one-on-one meetings. Additionally, the position manages inbound referrals, serves as an interdepartmental liaison, networks with other departments, and may be involved in public speaking and training facility staff. A key aspect of the role is assisting in the development of Case Management/Outreach processes to ensure cost-effective service utilization and appropriate levels of care.
Requirements
- Associates Degree in healthcare or equivalent years of relevant work experience is required
- Minimum of three (3) years of clinical experience is required
- Basic computer skills
- Proficient in Microsoft Office
- Communication skills
- Prior supervisory skills
- Ability to work independently and within a team environment
- Attention to detail
- Familiarity of the healthcare field
- Critical listening and thinking skills
- Training/teaching skills
- Negotiation skills/experience
- Proper grammar usage
- Time management skills
- Proper phone etiquette
- Customer service oriented
- Decision making/problem solving skills
- Current, unrestricted Registered Nurse (RN) license in state of practice is required
Nice To Haves
- Bachelor of Science/Arts Degree is preferred
- Three (3) years of long-term care, waiver or Case Management is preferred
- Managed Care experience is preferred
- Medicare/Medicaid Experience is preferred
- One (1) year of management experience is preferred
- Certification in Case Management (CMC) is preferred
- Must feel comfortable with public speaking and ongoing training of facility staff
- Leadership skills and experience
Responsibilities
- Give effective and timely feedback to staff regarding performance outcomes and progress toward goals
- Monitor work allocation to maximize output and effectiveness of staff
- Provide daily oversight of scheduling and attendance of personnel
- Monitor performance of staff members through ongoing audit process
- Provide ongoing training, mentoring, coaching and disciplinary action as needed
- Conduct regularly scheduled one-on-one meetings with personnel
- Coordinate team-specific orientation and training
- Manage inbound referrals to CM and appropriately triage them to facilitate CM process
- Serve as interdepartmental liaison for issues relate to CM/Outreach services
- Network with other departments to gather and/or share information
- Assist with development of Case Management/Outreach processes that facilitate cost-effective service utilization and appropriate levels of care
- Perform any other job duties as requested
Benefits
- Substantial and comprehensive total rewards package
- Bonus tied to company and individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
