Team Lead, Business Membership (Member Advice Centre)

First West•Township of Langley, BC

1d•CA$56,800 - CA$72,800•Hybrid

About The Position

The Team Lead, Business Membership is responsible for leading, coaching, and developing a team of Business Membership Advisors within the Member Advice Centre’s dynamic omni-channel environment. This role oversees the end-to-end business membership onboarding process, ensuring memberships are established accurately and in compliance with all applicable regulatory, audit, risk, and organizational requirements. The Team Lead fosters a high-performance culture by providing ongoing coaching and professional development that supports excellence in advisory services, sales, and relationship management, while delivering a consistent and exceptional member experience. The role also partners with Business Membership Advisors during member interactions, providing guidance, support, and real-time coaching to strengthen member outcomes and team capability. As a key cross-functional leader, the Team Lead collaborates with senior leadership, branch teams, operations, and other business lines to strengthen partnerships, drive continuous improvement, and support strategic initiatives that enhance the business member experience and contribute to the organization's growth objectives.

Requirements

Diploma in Business or related discipline required
3-4 years experience in retail, business, or commercial lending and sales experience required
Strong understanding of business structures and proven record of providing business banking advice
Strong communicator with a demonstrated ability to work well in a team environment
Strong organization and time management skills with the flexibility to adapt to a constantly changing environment
Proven skills in business development, sales, and relationship building
Ability to quickly establish and sustain credibility with prospective business members, as well as Senior Leadership at TCB
Proficiency in Microsoft Office Applications, specifically Excel, PowerPoint and Word
Strong verbal and written communication skills
Strong presentation skills
Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

Responsibilities

Provides leadership and direction to Business Membership Advisors, conducting orientation and training as required.
Prioritizes and balances workloads and conducts regular coaching sessions.
Builds and promotes a team environment, reinforces positive behavior, corrects performance, and initiates disciplinary action, as required.
Works to resolve complex or escalated member issues.
Oversees the opening of all new and unassigned business membership requests at TCB.
Helps create a consistent member experience for all business members, which includes working closely with the branches and the Member Advice Centre.
Ensures the team achieves or exceeds sales goals by providing sales coaching to team members.
Provides strong leadership to ensure that every membership is opened by the team is in accordance with applicable procedures and guidelines.
Ensures the team is building strong relationships with each branch.
Attends quarterly all-division leadership calls to provide updates on the Business Membership Advisors and compliance matters related to business banking accounts.
Works with stakeholders to improve business membership procedures and guidelines to ultimately improve the business member experience.