Team Lead, Air Import

DSV•Milton, YT

1d•Onsite

About The Position

The function of the Operations Air Import Team Lead is to oversee the processing of all shipments, as well as the movement and monitoring while in route. Lead the handling of shipments ensuring compliance with DSV’s Corporate guidelines as well as government regulations. This role will have direct communication with customers, overseas offices and carriers is required. This role mentors and trains new staff as well as update internal and external process changes from time to time.

Requirements

Education in supply chain logistics, international transportation, or a related field of study
Minimum two (2) years’ experience in a freight forwarding environment
Proven ability as a self-starter, with ability to plan, organize, and establish priorities to meet goals and achieve results
Good command of English language, both verbally and written
Above average customer service skills
Interpersonal skills that build respected professional relationships internally & externally
Demonstrated good leadership and management skills
Excellent organizational and time management skills
Ability to manage tight deadlines
Excellent problem-solving and analytical skills
Attention to detail and punctuality
Be authentic, approachable, open and honest
Act as a role model for DSV values and adhere to the Code of Conduct
English is the principal language for this position, additional languages may be required in other locations.
Ability to communicate effectively in a diverse multicultural environment.
Proficient in Microsoft Office suite

Nice To Haves

CIFFA certificate, an asset
Dangerous Goods certification, an asset
ACR designated status, an asset (for Airfreight only)
CargoWise + Tango experience, an asset

Responsibilities

Daily management and coordination of shipments
Lead and direct desk level, day to day operations of the Operation Department
Champion process and procedure to meet or exceed company KPI requirements
Establish and coordinate schedules with carriers and tender shipments
Prepare and publish reports as requested
Mentor and train new staff from time to time
Act as the first escalation point for operational and customer service issues.
Proactively identify problems and swiftly implement the appropriate solution
Responsible for cost containment of shipments
Evaluate shipments, consolidate loads, select most cost-effective method of delivery
Daily Communication with customer on relevant issues and resolution
Manage new account implementation from standard operating procedure to execution
Ability to demonstrate deductive logic, problem solving and trouble shooting skills
Effectively deal with any issues that arise within scope of responsibility
Work with Management to continually improve department operations with focus on productivity
Will assign and manage workflow
Responsible for his/her team performance including staff development, recognition through daily desk level oversight, guidance and coaching
Perform another assigned task/responsibilities
Adhere to all company policies, procedures, and guidelines
Ability to manage conflicts professionally and promote teamwork.
Provide operational coverage in the absence of the operator/supervisor.
Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.