Team Lead - After Hours Support Shift

Forrest Logistics LLC•Phoenix, AZ

6d•Onsite

About The Position

Forrest Logistics is a full-service transportation provider specializing in port drayage and nationwide logistics solutions. We want team players with great attitudes that aspire to be a part of a cutting-edge organization and value the effort it takes to see continued growth in this dynamic industry. Forrest Logistics is committed to providing the proper training and environment for our associates to thrive in, maximizing their potential and having the opportunity to grow your career. The After‑Hours Logistics Support Team Leader oversees evening and overnight logistics operations, provides real‑time problem resolution, supports drivers, customers and associates. The role is designed to ensure continuity when daytime leadership is offline. This is an excellent opportunity to take your career to the next level.

Requirements

3-4 years of experience in logistics/transportation
A go-getter who works well independently and as part of a team
Ability to multi-task, prioritize, and problem-solve in the moment
Effective communication and collaboration skills as a leader of a team
A strong sense of personal accountability and a winning attitude
The ability to prioritize and schedule workloads efficiently while accommodating team members, carriers and customers

Nice To Haves

Drayage/port experience is a plus
Bachelor’s degree preferred

Responsibilities

Ensure smooth execution of all evening and overnight logistics activities, including dispatch, routing, and issue escalation.
Build and maintain strong relationships with your team members, customers and carrier partners.
Troubleshoot delivery challenges, route changes, equipment issues, and customer‑impacting delays.
Track pickup and delivery timelines, and exceptions to maintain operational continuity.
Handle inbound calls, emails, and system alerts when daytime leadership is offline.
Use judgment to resolve urgent issues, escalate when necessary, and maintain service commitments
Log operational issues, resolutions, and handoff notes for the next shift.
Provide direction, answer questions, and help maintain performance standards.
Set the tone for reliability and consistency during off‑peak hours.