Team Lead Adventure Center (Zanesfield, OH, US)
About The Position
Welcome to Mad River Mountain bubbly tubing hill! The Leadership Team are the daily operational leaders and direct supervisors of the Mad River Tubing activities. Members of the Leadership Team are responsible for the operational direction of Mad River Tubing including but not limited to: staffing, facility readiness, equipment maintenance, opening and closing procedures, guest experience etc. They will be responsible for directly monitoring the quality of overall activity operations, with a focus on safety, service, and will make adjustments to the operation as needed to ensure exceptional service/experience delivery. The Leadership Team is responsible for ensuring all aspects of operations are in alignment with department, resort, and company goals.
Requirements
- High School or Equivalent
- Guest Service experience
- Comfortable with outdoor and labor intensive work
- Minimum one year previous leadership experience in a dynamic operational setting
- Staff management, guest service recovery, and scheduling experience
- Fluent in English
- Ability to Lift 50 lbs
- Ability to work outside in all types of weather conditions for long periods of time
Nice To Haves
- Experience in a leadership role relating to outdoor recreation, amusement, or hospitality operations, helpful
Responsibilities
- staffing
- facility readiness
- equipment maintenance
- opening and closing procedures
- guest experience
- monitoring the quality of overall activity operations
- ensuring all aspects of operations are in alignment with department, resort, and company goals
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
