Adventure Guide

MOUNT HERMON ASSOCIATION INCORPORATED•Felton, CA

1d•$17 - $20

About The Position

The Adventure Guide is responsible for delivering physically and emotionally engaging adventure tours on our aerial adventure courses while demonstrating excellent customer service by acting with a “guest comes first” attitude. Guides connect and respond to the needs of guests while following all operational policies and procedures to minimize risk and ensure quality program delivery in a manner consistent with MHA’s mission, vision and values.

Requirements

Minimum High School Diploma or GED; (must be at least age 18). Some college education and/or equivalent professional experience desired.
Attend relevant adventure and recreation training and pass both practical and written testing.
Requires current First Aid/CPR/AED certifications.
Previous experience in a customer service role preferred.
Previous experience in ropes/challenge course or outdoor recreation activities preferred.
Previous experience delivering curriculum or content to diverse populations preferred.
Experience and a desire to work within a positive team setting with diverse people.
Absolute attention to detail and safety.
Ability to maintain a calm demeanor during periods of high volume or unusual events to keep activities operating to standards and set a positive example for the guests and the team.
Strong desire to help participants grow and learn from a variety of experiential challenges.
Must have good interpersonal and verbal communication skills and be sensitive, adaptable, professional, and articulate when dealing with guests and coworkers.
Must be available to work weekends.
May be requested to work overtime for special program events.
Adherence to the basic principles as expressed in MHA’s Mission, Vision, Values and Commitment statements.
Adherence to company dress code and professional standards for personal grooming and appearance.
Satisfactory completion of background investigation as well as ability to provide proof of eligibility to work in the United States.

Responsibilities

Co-lead adventure tours on our aerial adventure courses (Sequoia, Discovery Grove, Zayante). Other activities may include, but are not limited to indoor and outdoor climbing walls, and fieldhouse (gymnasium) supervision.
Properly fit, train, and monitor guests in the use of all personal protective equipment.
Provide for an emotionally, physically, and spiritually safe environment with both guests and staff.
Assist with daily opening and closing of the program and support areas.
Conduct visual and tactile inspections of all hardware and equipment being used.
Effectively lead guest activities to ensure an engaging, informative and inspiring experience.
Meet curriculum delivery guidelines specific to the program and needs of the client.
Report and log any safety concerns or incidents/accidents.
Attend in-service rescue refresher trainings.
Other duties as assigned.