Team Lead - Account Management, Scaled

Adyen•Chicago, IL

23h•$130,000 - $170,000•Hybrid

About The Position

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Our Account Management team in Chicago provides the best experience to our portfolio of North American mid-sized, fast-growth digital and e-commerce merchants. We achieve this using a pooled Account Management approach focusing on operational efficiency, data-driven optimization, and proactivity. We regularly reach out to our merchants to identify additional service opportunities such as global expansion, advanced fraud management, or revenue optimization features (e.g., authorization rate tuning, recurring billing features). With a strategic mindset and a hands-on approach, this team drives growth, expansion, and retention in our North American portfolio as we scale our merchant base efficiently.

Requirements

5+ years of experience in a customer-facing B2B role, preferably Account Management, Customer Success, and/or Sales within the FinTech, SaaS, or E-commerce industries.
Team leadership experience is a plus, but experience in mentoring, coaching, or developing a team with mixed tenures is equally valued.
Owned commercial targets: proven commercial edge, strong negotiation skills, good judgment, and consultative acumen.
Strong leadership and interpersonal skills: listen, show empathy, communicate effectively, and can motivate a team to hit individual and collective goals.
Fluent in English; excellent communication and presentation skills are a must.
Bring positive energy, and not afraid to use humor to keep the work enjoyable and the team connected.
Like thinking big picture and at scale—want to find ways to serve more merchants effectively without simply adding headcount.
Genuine interest in and technical aptitude for digital payments, subscription models, API-driven architectures, and the wider FinTech space.
Understand the importance of DEI and actively integrate it into decision-making.

Responsibilities

Build strong, scalable relationships with digital-first merchants.
Drive commercial growth and uncover expansion opportunities within existing accounts.
Accelerate product adoption
Consult and train key stakeholder tech and commercial teams.
Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment.
Team management: Coach, support, balance workload, and keep the work fair and fun. Create an inspiring, collaborative environment with open communication and a strong feedback culture.
Commercial target ownership and delivery: Achieve annual targets at a team level, ensuring each member contributes via smart, proactive, data-driven outreach.
Drive scalability initiatives and projects: Strengthen efforts towards automation, smarter usage of commercial tools (Gainsight, Salesforce), and "Account Management at scale" to handle an increasing volume of merchants efficiently.
Lead the day-to-day: Step in when needed, whether on operational digital payment complexities, merchant escalation calls, or critical commercial negotiations.
Align and collaborate with internal teams: Work closely with Marketing, Sales, Product, Technical Support, and Operations to provide outstanding customer experiences and feedback loops.