(Remote) Team Lead, Account Follow-Up Services
About The Position
MEDHOST, a division of Harris, is seeking an Account Follow-Up Services Team Leader to provide strategic oversight of Hospital Insurance Follow-Up Services. This role includes managing multi-team performance, payer strategy, denial prevention initiatives, workforce planning, and operational scaling. The position drives measurable improvement in A/R aging, collections performance, and denial overturn rates through KPI leadership, cross-functional collaboration, training programs, and continuous process innovation. This is a remote role open to candidates anywhere in the US, with a preference for those who can work in the CST timezone. The salary range is 60K - 70K. The successful candidate will have an AI & Innovation Mindset, demonstrating curiosity and willingness to adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. They should be comfortable using AI-enabled technologies while maintaining appropriate judgment, security, and compliance standards.
Requirements
- 3-5+ years of RCM experience with deep Insurance Follow-Up/Denials expertise.
- 2-4+ years leading teams (supervisor/team lead/manager level).
- Demonstrated success improving KPI outcomes (A/R aging reduction, denial reductions, increased overturn rate, improved collections).
- Strong analytics/reporting capability (Excel required; dashboard/reporting tools preferred).
- Advanced knowledge of payer behavior, denial categories, escalation processes, and appeals best practices.
- Ability to travel when required to client site.
- High Speed Internet access (minimum 300 Mbps download speed) and unlimited data.
- Smart phone for Multi Factor Authentication (MFA) application.
- Excellent communication skills (verbal & written), good judgement, tact, initiative, and resourcefulness.
- Must be detail oriented, organized, and ability to multi-task.
- Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives.
- Must be flexible with a "can do" attitude and have the ability to remain professional under high pressure situations.
Nice To Haves
- Preference will be given to candidates who can work in CST timezone.
Responsibilities
- Own performance across one or more Insurance Follow-Up teams (or multiple clients).
- Set daily/weekly/monthly targets for productivity, quality, and collections, ensuring adherence to service-level expectations.
- Lead KPI governance (Days in A/R, A/R > 90, denial rate, overturn rate, net collection rate, first-pass resolution, productivity per FTE, quality).
- Build and present performance reviews and executive-ready reporting; drive corrective action plans.
- Lead payer trend analysis and root-cause programs to reduce preventable denials (eligibility, auth, coding/modifiers, timely filing, medical necessity, COB).
- Standardize best practices for appeals, reconsiderations, and payer escalations.
- Partner with leadership on payer playbooks and escalation pathways; ensure consistent documentation standards.
- Design and maintain scalable training programs, SOPs, and payer-specific job aids.
- Establish QA frameworks and audit cadence; monitor error trends and implement remediation plans.
- Develop team leads and high-potential staff through structured coaching and succession planning.
- Drive workflow optimization through queue design, inventory management, and prioritization strategies.
- Recommend technology improvements (automation, templates, dashboards, portal utilization) to increase output and reduce rework.
- Lead change management and adoption for new tools, payer policy updates, and client requirements.
- Collaborate with coding, payment posting, charge entry, eligibility, and client stakeholders to resolve systemic issues impacting AR.
- Participate in client performance calls and support recovery plans for at-risk KPIs.
Benefits
- 3 weeks’ vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
