Team Coordinator - Primary Care (float)

Fairview Health Services•Prior Lake, MN

8d•Hybrid

About The Position

Fairview has an immediate opening for a Team Coordinator to join our Primary Care float team (Prior Lake, Lakeville, and Burnsville). This is a 1.0 FTE (80 hours per two week pay period), benefits-eligible opening. Clinic Hours of Operation are Monday–Thursday: 6:30AM–6:00PM and Friday: 6:30AM–5:00PM. NO WEEKENDS As a member of the care team the team coordinator performs quality patient- and family-centered care principles through performing a variety of high-level functions within a care team to support the needs of the healthcare team and patients/families. The team coordinator manages workflow by coordinating and maintaining provider schedules, uses a variety of communication tools and systems to handle medical information requests and updates, communicates normal test results either through the direction of the RN or provider or by following established protocols, and works collaboratively with the assigned unit while handling multiple tasks, interruptions, and changes. As a member of the care team, the team coordinator will maintain complete, timely and accurate documentation for each patient and continually look for opportunities to improve processes and workflow. This position does not have a set schedule. Hours will vary based on clinic and staffing needs and will be scheduled Monday through Friday between 6:30 a.m. and 6:00 p.m. This role is primarily a float position providing team coordinator AND Front Desk coverage across three clinic locations: Prior Lake Lakeville Burnsville Candidates should be flexible with scheduling and willing to travel between these locations as needed to support operational and patient care needs.

Requirements

Successful completion of formal medical training program such as MA, HUC, NA, or Medical Secretary or
1 year comparable experience in a healthcare setting

Nice To Haves

2 years experience in a medical setting

Responsibilities

Manage patient and provider schedules for assigned areas.
Complete patient registration and check-in process.
Verifies patient demographic/employer and insurance information.
Performs telephone message taking and directs communication in a timely and professional fashion.
Manage multiple technology applications.
Manages MyChart requests including patient sign-up, responding to patient messages and resetting passwords.
Multi-task and prioritize appropriately.
Continuously improve work processes, environment, and the overall experience to serve customers and meet business goals.