Team Coordinator
About The Position
CarePartners is looking for Team Coordinators to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner. This role involves being the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees. Responsibilities include receiving referral/intake information, developing and coordinating service schedules, informing workers of assignments and changes, entering information into the automated system, producing schedules and reports, managing inbound calls and emails, and performing other administrative duties as required.
Requirements
- One (1) year of job-related experience (such as administrative or customer service) is required.
- Exceptional interpersonal and customer service skills.
- Ability to work both independently and as part of a team.
- Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel.
- A strong attention to detail and the ability to learn new systems and databases.
- Effective verbal and written communication skills.
- Non-traditional hours, including evenings and weekends are required.
- A clear background check.
Nice To Haves
- Post-secondary education is preferred.
- Experience in the health care field an asset.
Responsibilities
- Ensure effective customer service and communication between patients, families, and staff.
- Schedule PSWs, Nurses, and Therapists to meet service delivery standards.
- Perform administrative functions related to client services in a timely manner.
- Act as a liaison between patients/caregivers, families, PSWs, supervisors, funders, finance, and other employees.
- Receive routine referral/intake information from funders and private-pay clients.
- Develop and coordinate service schedules considering relevant factors.
- Inform workers of new assignments and changes to their schedules.
- Enter relevant information into the automated information system/database.
- Produce schedules and reports on a regular basis, and upon request of the Supervisor.
- Receive and manage inbound telephone calls and email inquiries related to service.
- Perform other administrative duties.
- Perform other duties as required.
Benefits
- Meaningful, fulfilling work, helping patients and their families behind the scenes
- Supportive team environment and a great corporate culture
- Paid orientation and comprehensive training and onboarding
- Access to group discounts, including exclusive discounts from various retailers
- Total rewards program which includes health & dental benefits
- An Employee Assistance Program (EAP) for you and your family members
- Opportunities for continuing education and training
- Hands on mentoring and leadership support
- Opportunities to volunteer in countries with limited access to healthcare services
- Competitive compensation grid, with progression based on hours worked and role-specific criteria.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
