Team Coordinator/Medical Scheduler

CarePartners•Oshawa, ON

6d•CA$20 - CA$26•Onsite

About The Position

CarePartners is seeking Team Coordinators to ensure effective customer service and communication between patients, families, and staff. The Team Coordinators will be responsible for scheduling PSWs, Nurses, and Therapists to meet service delivery standards and performing administrative functions related to client services in a timely manner. This is a Part-Time opening in the Oshawa office with a schedule of defined shifts, including days, afternoons, and evenings. Part-Time roles include shifts every other weekend, with opportunities to pick up additional shifts.

Requirements

A strong desire and commitment to making a difference in the lives of their patients
One (1) year of job-related experience (such as administrative or customer service) is required
Exceptional interpersonal and customer service skills
Ability to work both independently and as part of a team
Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
A strong attention to detail and the ability to learn new systems and databases
Effective verbal and written communication skills
Non-traditional hours, including evenings and weekends are required
A Clear background check

Nice To Haves

Post-secondary education is preferred
Experience in the health care field an asset

Responsibilities

Be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees
Receive routine referral/intake information from funders and private-pay clients
Develop and coordinate service schedules while considering relevant factors
Inform workers of new assignments and changes to their schedules
Enter relevant information into the automated information system/database
Produce schedules and reports on a regular basis, and on request of the Supervisor
Receive and manage inbound telephone calls and email inquiries related to service
Perform other administrative duties
Other duties as required

Benefits

Meaningful, fulfilling work, helping patients and their families behind the scenes
Supportive team environment and a great corporate culture
Paid orientation and comprehensive training and onboarding
Access to group discounts, including exclusive discounts from various retailers
Total rewards program which includes health & dental benefits
An Employee Assistance Program (EAP) for you and your family members
Opportunities for continuing education and training
Hands on mentoring and leadership support
Opportunities to volunteer in countries with limited access to healthcare services
Competitive compensation grid, with progression based on hours worked and role-specific criteria