Team Center Coordinator - Cardiovascular Intensive Care Unit (CVICU)

Cleveland Clinic

3d•Onsite

About The Position

Cleveland Clinic Martin North Hospital is a fully integrated, state-of-the-art medical campus that includes Diagnostic Centers, Outpatient Surgery and a 24-hour Emergency Department. Martin North Hospital is part of the world-renowned Cleveland Clinic, a nonprofit, multispecialty, academic medical center that integrates clinical and hospital care with research and education. With a dedicated Cardiovascular Intensive Care Unit (CVICU) and Cardiovascular Progressive Care Unit (CVPCU), Martin North Hospital is considered the cardiac hub of Cleveland Clinic Martin Health. As Team Center Coordinator in the CVICU, you will provide top-quality customer service to patients, families and visitors to promote and support the best healthcare experience possible. You will act as the traffic controller for the unit through performing various administrative and clerical duties to ensure lights are being answered, patient nutrition and smooth patient operations. This role offers you a unique opportunity to enhance both your management and nursing skills in a welcoming, encouraging environment. A caregiver in this position works days from 7:00AM – 7:30PM.

Requirements

High School Diploma or GED
Basic Life Support (BLS) Certification through the American Heart Association (AHA) or American Red Cross
One year of recent, full-time experience in patient care or customer service OR additional education/training OR current nursing student with at least one completed clinical rotation as part of an accredited Nursing Program OR military experience as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1)
Experience with typing, computer training or equivalent coursework

Nice To Haves

Microsoft Office experience
One year of Clinical Technician experience

Responsibilities

Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
Respond to patient call lights and make rounds.
Assist with processing patient admissions, transfers and discharges.
Assist patients and families with wayfinding and direct them to available resources.
Assemble and maintain patient medical records and other documents related to patient care.
Assist with unit clerical functions and in trouble-shooting equipment failures, such as call systems, portable phones, WOWs and other unit devices.
Provide or assist with basic patient care activities, such as taking vital signs and weights, personal care, activities of daily living, patient transfers and transports, pulse oximetry and point of care testing.
Report abnormal findings or changes in physical, mental or emotional condition to an RN.
Assist with keeping patient rooms clean & orderly.