Team Assistant - Rapid Rehousing

CROSSROADS RHODE ISLAND•Providence, RI

2d•$18 - $22•Hybrid

About The Position

This part-time Team Assistant is responsible for providing administrative support to the Rapid Rehousing Teams. The role involves data entry, report generation, file management, processing requests, maintaining communication with landlords, and purchasing supplies. The position requires an understanding of standard office procedures and strong computer skills, particularly in Microsoft Office. The ideal candidate will be organized, able to manage changing priorities, and possess excellent customer service and communication skills. The role also requires the ability to work respectfully with individuals experiencing homelessness and perform other duties as assigned.

Requirements

Advocates for the mission of the organization and upholds the agency's values.
2 year’s experience as an Administrative Assistant or related position
Ability to work with people experiencing homelessness in a respectful manner.
Knowledge of standard office principles and procedures
Strong computer skills, including proficiency in Microsoft Office Programs (Word, Excel, and PowerPoint).
Self-starter, highly organized and able to handle rapidly changing priorities.
Exceptional customer service skills
Strong problem-solving skills and ability to complete tasks independently.
Effective verbal and written communication skills, including business English, grammar, and punctuation
Knowledge of principles of telephone etiquette.
Able to work effectively with other staff, clients, and visitors.

Nice To Haves

Associates Degree or advanced certification preferred, extensive experience may substitute for degree.

Responsibilities

Enters data into Microsoft Office based programs and generates regular reports to track information related to landlords, housing units, client assistance, and to ensure compliance with funder and regulatory requirements.
Creates and copies forms for client files, sets up new client files. Archives inactive files in accordance with agency policy and state regulations.
Reviews client records (on paper and electronic) to ensure data accuracy and completeness, and compliance with agency policy and regulatory requirements.
Maintains database of record requests received.
Inputs all information for rental assistance requests and payments.
Processes and enters all program Check Requests. Duties to include copying and mailing if necessary.
Sends out letters to program landlords to maintain communication of client updates.
Provides pantry needs/supplies to Case managers as needed.
Input Team Time & Effort logs/Mileage.
Notify housing navigators or late rent to landlords.
Pick-up/Deliver necessary info to other locations.
Purchase supplies for program needs as necessary.
Performs other duties as assigned.