TCSEPP Coordinator (Case Manager): Social Work Research & Public Service - UTK

University of Tennessee•Knoxville, TN

4d•Hybrid

About The Position

The University of Tennessee, Knoxville—College of Social Work, through the Social Work Office of Research and Public Service (SWORPS)—is hiring a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). TCSEPP Coordinators are based throughout Tennessee and serve their assigned counties. You’ll cultivate trust and communication between participants and the systems they interact with, and when appropriate support engagement with custodial parents and children. This is hands-on, relationship-based work. You’ll build trust with participants, coach and encourage them, and help them communicate more effectively with the systems they’re navigating. When it’s appropriate, you may also support healthy communication with children and custodial parents. Based in ANDERSON COUNTY, TN, you’ll also connect participants to a strong mix of community resources—both formal services and informal supports—and you’ll do outreach and education to help more parents (and community partners) understand and engage with the program. This is a grant-funded position and is contingent upon the continued funding of the grant.

Requirements

Two years of customer/client (case management) experience. In lieu of a degree candidates with two additional years of experience will be considered.
Bachelor’s Degree
Must have valid driver’s license, automobile at their disposal, and a current automobile liability policy with continuous coverage.
Ability to assess participant needs.
Ability to develop positive & trusting relationships with participants and offer emotional support.
Ability to positively interact with partners including child support, court, attorneys, etc.
Ability to promote the program to potential participants, partners, and employers.
Ability to advocate for participants.
Ability to work independently and within a team setting.
Ability to travel to multiple counties to serve participants.
Ability to be flexible with respect to changing needs of the project.
Excellent oral communication skills.
Proficiency with Microsoft Office.
Ability to work independently and in team settings.
Experience with data management systems
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

Experience working with non-custodial parents and/or Employment programs
Experience collaborating with community groups and/or social service organizations.

Responsibilities

Determine participant eligibility and properly assess participants' barriers and make appropriate referrals for identified barriers
Develop individual action plans for participants and provide one-on-one case management to participants to assist them with job readiness activities and emotional support and encouragement
Maintain accurate records of all participant interactions in appropriate places, i.e. TCSES, Apricot, Excel spreadsheet, etc.
Monitor participants’ child support eligibility & payments; program involvement & compliance as well as employment.
Develop and maintain partnerships with local agencies to assist participants with barriers to employment
Attend community interagency meetings to learn about and share available resources and information
Participate in partner meetings
Provide regular updates to Child Support staff and attorneys on participant progress
Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants
Participate in job/resource fairs
Fiscal tasks including but not limited to One Card reconciliation and uploading & documenting receipts, monthly gift card reconciliation, and travel reports