TCCH PLAYERS CLUB HOST

GTRC•Williamsburg, MI

47d

About The Position

Host will be responsible for the accurate data entry of Players Club members, assist guests in the formal application process by explaining the benefits of being a member. As well as assisting the promotions department with current promotions, this position will set up new accounts, issuing comps for current promotional days and prize redemption.

Requirements

Must have excellent customer service and communication skills both verbal and written.
Must be a team player with a positive attitude.
Must be highly organized and able to handle multiple tasks at one time.
Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time.
Must possess the ability to work with various personalities while maintaining impartiality.
Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information.
The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position.
Must possess typing skills, general PC skills and familiarity of Microsoft products a plus.
Should have a working knowledge of 10-key calculator.
Must be at least 18 years of age with a High School Diploma, a GED or equivalent experience.
Must possess basic mathematical skills.

Nice To Haves

Prefer previous customer service and computer experience.

Responsibilities

Greet and inform all guests of all benefits of the Player’s Club program.
Opening/closing booth and related tasks.
Perform data entry/processing duplicate account information.
Print player cards.
Maintain award and card inventory as well as other stock items.
Answering a multi-line telephone system, transferring calls, and taking messages.
Explain operation of card in slot machine and at Table Games.
Describe award levels and record award redemptions.
Staff relief and assist in promotional theme nights and player development.
Review promotional data for guest information.
Assist guests with guest comment forms.
Responsible for drawings, accounts tagging and logging of winners.
Complete all tasks related to corporate group redemption
Explain passbook coupons for inquiring guests.
Review posted memos.
Make announcements.
Daily cleaning of workspace, booth and PC storage including but not limited to vacuuming gift shop and players club, clean cabinets, clean drawers.
Read and memorize all promotions.
Clean and fix printers/card printers.
Perform after hour duties in Coat Check including but not limited to check and retrieve coats, straightening coats, clean and organize work area.
After hours Valet distribution.
Inventory and stock Players Club.
Willingness to cross-train and provide support in related areas of operations.
Other duties as assigned by supervisor