TBC Community Health Worker II

FAMILY HEALTH CENTERS•Twisp, WA

About The Position

Integral part of the behavioral health / primary care team providing quality, comprehensive care, by providing accurate, effective interpretation between the patient and behavioral health specialist or primary care provider. Assists with other patient care coordination activities as directed by the supervisor. MAIN DUTIES & RESPONSIBILITIES: 1. Coordinates and assures access to identified areas of care necessary for improved patient health ● Assists patients by scheduling appointments, assists in generating referrals and obtaining prior authorizations for urgent needs ● Assists patients with coverage by providing access to insurance enrollment assistance 2. Communicates health information to patients, support staff, and team members ● Answers patient phone calls, documents and communicates processes in Electronic Health Records (EHR) ● Relays appropriate information to the patient and medical team via face to face, phone, mail or documentation in EHR ● Assists care team with patient education and support groups ● Participates in co-visits with providers under provider direction and conforming to approved patient education curriculum ● Monitors and processes voicemail, EHR messaging and email in a timely manner 3. Assists PCPs/ BH Specialists with patient visits ● Escorts patients to consult rooms ● Obtains and documents all vital signs ● Administers SBIRT and other relevant screeners ● Collects and enters screener results and meaningful use data into HER ● Conducts “Fond Farewell” visits with patient to assure that all possible tasks are completed the day of visit as the patient exits ● Schedules “Next step” encounters or ticklers

Requirements

Experience interpreting for patients who have co-occurring mental health, substance abuse, and physical health problems.
Experience with interpreting for behavioral health workers during brief, structured counseling techniques such as motivational interviewing.
Requires a high level of professionalism and patient confidentiality.
Experience working with underserved, transient populations
Fully functional in use of the Electronic Health Records (EHR) program
Ability to access and complete data entry in the Electronic Practice Management (EPM) program
Ability to access web-based applications and other computer programs including telehealth
Ability to work with clients and staff with a variety of ethnic backgrounds including; ability to interpret accurately and effectively; commitment to serving those in need.
Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program.
Current MA-R (Internal transfer) or obtained within 60 days on the job

Responsibilities

Coordinates and assures access to identified areas of care necessary for improved patient health
Assists patients by scheduling appointments, assists in generating referrals and obtaining prior authorizations for urgent needs
Assists patients with coverage by providing access to insurance enrollment assistance
Communicates health information to patients, support staff, and team members
Answers patient phone calls, documents and communicates processes in Electronic Health Records (EHR)
Relays appropriate information to the patient and medical team via face to face, phone, mail or documentation in EHR
Assists care team with patient education and support groups
Participates in co-visits with providers under provider direction and conforming to approved patient education curriculum
Monitors and processes voicemail, EHR messaging and email in a timely manner
Assists PCPs/ BH Specialists with patient visits
Escorts patients to consult rooms
Obtains and documents all vital signs
Administers SBIRT and other relevant screeners
Collects and enters screener results and meaningful use data into HER
Conducts “Fond Farewell” visits with patient to assure that all possible tasks are completed the day of visit as the patient exits
Schedules “Next step” encounters or ticklers