Taxpayer Information Representative Intern-1

Tulsa County

6d•Onsite

About The Position

Under general supervision, receives incoming telephone calls from the public and provides various types of information, primarily related to ad valorem taxes. Crosstrain all departments in Tulsa County Treasurer's office. Provides excellent customer service to a larger number of taxpayers via telephone, in person, and written correspondence. Gather information, determines needs of customer, provides explanation in a concise manner: handle customer complaints and problems effectively, redirects calls to other offices when necessary. Analyzes and determines acceptability of payments. Calculate fees, and calculates interest accruing monthly for delinquent accounts. Enter address changes to tax rolls. Corresponds with taxpayers when necessary and maintain files. Accesses and retrieves information from other sources in an effort to determine the correct mailing information for a large volume of returned mail. Assist the Delinquent Tax Division with proofreading galleys, certified mailings, and conduction of sales. Scans check daily for balancing. Verifies cash taken in the Cashier Divisions and prepares the deposit for the bank. Crosstrain all departments in Tulsa County Treasurer's Office. Perform other duties as assigned.

Requirements

Must be able to provide excellent customer service.
Must be able to gather information and determine customer needs.
Must be able to handle customer complaints and problems effectively.
Must be able to analyze and determine acceptability of payments.
Must be able to calculate fees and interest.
Must be able to enter address changes to tax rolls.
Must be able to correspond with taxpayers and maintain files.
Must be able to access and retrieve information from other sources.
Must be able to proofread galleys and certified mailings.
Must be able to scan checks daily for balancing.
Must be able to verify cash and prepare bank deposits.
Must be willing to crosstrain in all departments of the Tulsa County Treasurer's Office.

Nice To Haves

Experience in a customer service role.
Experience with ad valorem taxes.
Experience with cashiering and preparing bank deposits.

Responsibilities

Provides excellent customer service to a larger number of taxpayers via telephone, in person, and written correspondence.
Gather information, determines needs of customer, provides explanation in a concise manner.
Handle customer complaints and problems effectively, redirects calls to other offices when necessary.
Analyzes and determines acceptability of payments.
Calculate fees, and calculates interest accruing monthly for delinquent accounts.
Enter address changes to tax rolls.
Corresponds with taxpayers when necessary and maintain files.
Accesses and retrieves information from other sources in an effort to determine the correct mailing information for a large volume of returned mail.
Assist the Delinquent Tax Division with proofreading galleys, certified mailings, and conduction of sales.
Scans check daily for balancing.
Verifies cash taken in the Cashier Divisions and prepares the deposit for the bank.
Crosstrain all departments in Tulsa County Treasurer's Office.
Perform other duties as assigned.