Limited Duration - Tax Site And Technology Coordinator

Metropolitan Family Service•Portland, OR

12d•Onsite

About The Position

The Tax Site and Technology Coordinator I provides operational and technical support for virtual tax services and physical tax site setup for Metropolitan Family Service’s MFS CASH Oregon program. Under the supervision of the Lead Virtual Services and Technology Coordinator III, the coordinator supports virtual tax preparation, client intake and tax return preparation, quality reviews, routine technology troubleshooting, and equipment setup at physical sites. The role works to provide an organized, accurate, and client-focused tax preparation experience and supports volunteers throughout the tax season. This is a limited-duration, in-person position based primarily at the MFS CASH Oregon main office at MFS Plaza in Portland, with travel to other program locations as needed. Occasional remote work may be considered with prior supervisor approval. The position is 1.0 FTE (40 hours per week) and runs from November 15, 2026, through May 30, 2027. Occasional early morning, weekend, or evening work may be required.

Requirements

Ability to maintain composure and professionalism in fast-paced or stressful environments.
Technical aptitude and ability to troubleshoot IT issues.
Strong interpersonal and communication skills, including empathy for volunteers and underserved clients.
Organizational skills to manage multiple tasks and assist with site logistics.
Familiarity with, or ability to quickly learn, relevant federal and Oregon tax codes.
Personal transportation allowing timely travel within the Portland metropolitan area.
If driving a personal vehicle: maintain a valid driver’s license for the state of residency, personal auto liability insurance, and a driving record that permits coverage under the agency auto liability policy.
Complete a criminal background check.
Ability to sit for extended periods and stand occasionally; use a computer, telephone, and copier; access locations using stairs; and lift materials and equipment weighing up to 50 pounds.

Nice To Haves

Licensed tax consultant or experience as an IRS-certified volunteer tax preparer; not required at hire.
BA/BS in public service, human services, or a related field, or equivalent relevant experience.
Experience supporting technology operations or volunteer coordination.
Experience with or familiarity with tax preparation processes.
Ability to communicate effectively in languages beyond English.

Responsibilities

Guide clients through the virtual tax process, answer questions, assess needs, and respond to concerns with empathy and respect.
Help coordinate virtual tax preparation activities and volunteer assignments to support timely and organized service.
Conduct client intake and prepare tax returns.
Perform quality reviews of tax files to ensure accuracy and compliance with IRS requirements.
Help clients and volunteers use the virtual platform and troubleshoot routine technology and software issues.
Assist with volunteer onboarding, training, and ongoing engagement, fostering an inclusive and supportive environment.
Assist with delivering and setting up IT equipment and materials at physical tax sites in collaboration with CASH IT and site coordinators.
Monitor the technical support phone line, troubleshoot routine hardware and connectivity issues, and escalate complex problems to the Lead Virtual Services and Technology Coordinator III.
Track equipment and supplies and maintain accurate inventory and site setup records.
Attend supervisory meetings, assist other sites as needed, and perform other assigned tasks.