People Advisory Services - Global Payroll - US Payroll - Tax Services Manager

EY•Atlanta, GA

16h•Hybrid

About The Position

Ernst & Young LLP's National Tax and EY EDGE practices are made up of teams of professionals providing specific tax technical services to US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes the EY organization in the marketplace. Our Global Payroll Operate practice focuses on helping our clients effectively manage their global payroll needs proactively and responsibly in 150+ countries. Our quality service and technical network enable you to help clients reduce inefficiencies, mitigate risk and drive process improvement within their payroll functions. We believe that by managing clients' payroll obligations, we can make a critical difference, and you'll be at the heart of this mission. Our market-leading approach combines extensive local payroll service experience with a standard global payroll compliance and implementation methodology. With engagements involving a few countries or many, you will have the opportunity to provide clients an integrated, consistent, quality service that unlocks the potential of the payroll function across the entire process.

Requirements

US Payroll process knowledge (including implementation and recurring payroll operations)
Working knowledge of leading software like SAP, ADP global view, Paychex, Paylocity, MasterTax etc.
Implementation experience of large projects with several stakeholders
HR, treasury and/or accounting experience
Create solutions and processes from scratch
Juggling projects and priorities as per agreed deadlines and escalations
Testing management skills
Data conversion reconciliation experience
Strong analytical skills, problem-solving ability and attention to detail
Project management skills
Bachelor's degree and relevant post-graduate qualification, preferably with an emphasis in Sciences, MIS, Finance or Accounting
5-7 years of US payroll implementation; end to end payroll processing and payroll delivery management
10+ years of US payroll processing and compliance experience
CPA and/or CPP is must
US Payroll implementation and project management experience
Strong numbers acumen, including analytical abilities and proficient skills in Excel, MS Access, SQL Queries, or other leading data analytics tools in the market
Experience in payroll integration with leading global HCM platform such as Workday, SAP HR, SuccessFactors or Oracle
Excellent organizational skills with a proactive approach to problem solving and attention to detail
Strong analytical, project management, and organizational skills, with a detail-oriented approach
Willingness to travel as needed, and working in a balanced hybrid environment

Nice To Haves

SAP technical and configuration knowledge
Contract negotiation and vendor negotiation experience
Presentation and leading a demo capabilities
Benefit/HR integration project experience
Working knowledge of GL reconciliation
Working knowledge of Treasury functions
Payroll consulting experience as a senior functional consultant, testing lead and /or project manager for medium to large payroll projects
Prior experience with client facing service industry
Ready to work flexible schedule as per client requirements

Responsibilities

Lead end‑to‑end US payroll service delivery with a strong focus on client satisfaction and operational excellence.
Oversee implementation of new clients, payroll processing activities, manage resources, and ensure performance against client‑defined KPIs.
Support the project management of system enhancements, new service rollouts, and client‑driven initiatives.
Contribute to continuous innovation by helping develop next‑generation payroll solutions and improving project delivery tools.
Key capabilities include effective delivery of payroll services resulting into exceeding SLAs, strong client and vendor management, strong internal stakeholder management, resource planning, and the development and maintenance of process documentation.
Managing large US payroll projects or recurring payroll delivery processed on industry leading payroll software ensuring timeliness and accuracy, which will require ownership, project management, decisions and resolution, including the escalation of client, central support teams and internal country issues
Create process and team to deliver quick and effective implementations for new clients
Work with other EY services lines in providing a combined back office offering and ensuring client receives seamless “one-EY” experience
Provide/drive innovation and continuous improvement for our global payroll solutions or tools
Developing relationship with clients and become their trusted advisor
Manage EY internal stakeholders, client and vendor communications and relationships
Train, mentor and develop the team to provide them with required US payroll or technical knowledge to grow within the team
Support business development and process improvements that helps growth of the US Payroll operations
Identifying opportunities to improve our project delivery tools and templates
Building on technical competence by keeping up to date on global trends, developments and regulations and applying them to moderately complex situations and undertaking non-routine, complex project-type work as requested by clients
Defining future process after Go live and stabilization
Raise red flags on any delays during implementations
Prepare SOPs and workflow document for client payroll processing
Work with other managers towards learned lessons and opportunities for improvements for future implementation
Support Senior Manager in managing business development conversations, practice management and engagement economics