Seasonal, Tax Research Representative
About The Position
H&R Block, the world’s leader in tax preparation services, is looking for exceptional people looking for seasonal work and gain experience with the federal and state tax laws, have strong customer service skills who would like to work in full or part-time position assisting our Tax Institute’s Tax Research Analysts solve their client’s tax law questions during the upcoming tax season! As a seasonal Tax Research Representative, you will be provided training for using Salesforce and exercising your research and tax knowledge while working flexible hours in a 100% remote position. The Tax Institute at H&R Block (TTI) is our company’s center of tax expertise. Unlike any other group in the industry, TTI has broad perspective on emerging issues and common problems affecting taxpayers. Every day, our experts: Interact with H&R Block’s national network of tax professionals and clients. Stay deep in tax law research and complex return prep. H&R Block tax professionals and associates can use information provided by TTI to educate themselves and their clients on relevant and timely tax issues.
Requirements
- Associate’s degree in a related field or the equivalent through a combination of education and related work experience
- Ability to work autonomously while maintaining focus, and perform assignments in a highly detailed and accurate manner
- Demonstrated tax law knowledge with strong analytical and research skills to interpret and solve complex issues
- 1 year minimum related work experience
- Strong communication skills, both written and verbal
Nice To Haves
- Previous customer service experience
Responsibilities
- Utilize Salesforce to manage and track incoming tax law questions from H&R Block tax professionals
- Review and respond to tax-related inquiries, applying current tax law knowledge to provide accurate information
- Identify when questions require further analysis and escalate to Tax Research Analysts as needed
- Communicate primarily through chat, ensuring responses are clear, professional, and timely
- Gain exposure to a wide range of tax topics by working directly with preparers who are supporting clients
Benefits
- medical and prescription drug coverage
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (virtual) fitness center programs
- associate discount program
- Associate Tax Prep benefit
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
