Tax Processing Operator I (Taxation)

State of careers Rhode Island

4d • $49,837 - $54,317 • Onsite

About The Position

This position is within the Taxation Processing Section of the Department of Revenue. The individual hired will have access to Federal Tax Information (FTI) and must undergo a national fingerprint background screening and employment eligibility validation through E-Verify. The role involves performing various mail processing and data entry functions, including receiving, sorting, opening, scanning, preparing, entering, and batching tax documents and payments. The position requires close supervision and work is reviewed for accuracy and compliance with regulations.

Requirements

• Familiarity with tax forms, processes, and transactions.
• Working knowledge of tax collections processes and payment methods.
• Ability to resolve routine taxpayer problems and inquiries.
• Ability to data enter tax forms with speed and accuracy.
• Ability to utilize computer software and databases in completing tax transactions and interpreting data.
• Working knowledge of Windows Operating Systems, usage of a personal computer (PC), and standard desktop office tools.
• Ability to interact with taxpayers, the public, and co-workers in a professional, tactful, and courteous manner.
• Ability to follow verbal and written instructions.
• Ability to review and enter tax-related forms and documents.
• Possession of an Associate's degree from a college of recognized standing.
• At least six (6) months of employment involving the processing of tax documentation and the operation of computer-based data entry equipment.
• OR Possession of an Associate's degree from a college of recognized standing and at least one (1) year of experience performing a variety of moderate to complex office support involving customer-facing service and computer-based tasks involving the Microsoft Windows suite of software programs.

Nice To Haves

• National fingerprint background screening required.
• Employment eligibility validation through E-Verify required.

Responsibilities

• Perform a variety of mail processing and data entry functions including the receiving, sorting, and opening of incoming mail.
• Scan, prepare, data entry, and batch tax documents and payments.
• Prepare source data for computer-based data entry by compiling and sorting information.
• Establish data entry priorities and complete data entry tasks accordingly.
• Process customer and account source documents by reviewing data for deficiencies.
• Resolve deficiencies by using standard procedures or returning incomplete documents to the team leader.
• Enter, verify, update, correct, and retrieve customer and account data with speed and accuracy.
• Recognize machine or operator errors and take corrective action.
• Maintain data entry requirements by following data program techniques and procedures.
• Maintain operations by following policies and procedures and reporting needed changes.
• Maintain confidentiality of information.
• Interact with taxpayers and the public professionally and courteously, assisting in resolving routine taxpayer problems and inquiries.
• Contribute to team effort by assisting with and accomplishing related results as needed.
• Instruct others in procedures and equipment operation as required.
• Perform clerical duties as required.
• Do related work as required.

Benefits

• Direct deposit for all employees.
• Information regarding benefits available to State of Rhode Island employees can be found at http://www.employeebenefits.ri.gov/.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree