Entry Level Tax Preparer

Jackson Hewitt•Iuka, MS

About The Position

As a Seasonal Entry Level Tax Preparer at Jackson Hewitt, you will guide clients through tax rules and processes by explaining, preparing, and completing accurate tax-related forms. You will prepare individual tax returns, including multiyear, multistate, and year-end forms, and provide IRS audit support. The role includes conducting face-to-face interviews, filing returns electronically with the IRS and state agencies, and providing clients with copies to review and sign. You will also support client service, retention, business growth, and office priorities through product and service recommendations, marketing efforts, teamwork, and collaboration. The position offers flexible scheduling, including day or night shifts and weekday or weekend work. Free tax training and continuing education are available.

Requirements

PTIN certification is required.
Passion for providing extraordinary customer service.
Excellent communication and interpersonal skills.
Experience working in a fast-paced environment.
Basic knowledge of computer functions.

Nice To Haves

Sales and/or marketing experience.
Bilingual candidates are highly encouraged to apply.

Responsibilities

Conduct face-to-face tax interviews with clients.
Explain, prepare, and complete accurate tax-related forms and tax returns, including multiyear, multistate, and year-end forms.
Complete electronic filing, provide printed copies of returns for client review, and submit signed forms to the IRS and state agencies.
Provide clients with IRS audit support.
Complete tax forms in accordance with company policies and applicable legislation and regulations.
Collect and process client payments and ensure timely deposits.
Support marketing and business-generation efforts, generate business growth, and increase client retention.
Offer additional products and services to clients.
Provide taxpayers with information and advice to help ensure correct completion of tax forms.
Answer client calls through the national call center routing system.
Answer client questions and provide future tax planning.
Resolve client complaints or refer situations to a supervisor as appropriate.
Support office priorities through teamwork and collaboration.