Entry Level Tax Preparer

Jackson Hewitt•Antioch, TN

11d

About The Position

At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes with integrity, quality, and consistency. This role is critical to our success and aligns with our mission of “Working Hard for the Hardest Working Americans”. We are passionate about helping our clients, understanding that their tax return is often the biggest financial event of the year. We aim to ease their stress by providing expert customer service and tax knowledge.

Requirements

Passion for providing extraordinary customer service.
Excellent communication and interpersonal skills.
Experience working in a fast-paced environment.
Basic knowledge of computer functions.
Sales and/or marketing experience.
PTIN Certification

Nice To Haves

Looking to learn a new career and break into the tax industry.
Gaps in work history or looking to boost skills and resume.
Out of the workforce over the last year while at home with family.
New to the workforce or with limited experience/education, but a willingness to learn.
Retired and want to continue to make an impact.
Without a college diploma.
Veteran or military personnel transitioning from the service.
Part of a military family that moves often with deployments.
Recent college graduate or current college student.
Stay-at-home parent who needs a flexible work schedule.
Gig worker or looking to add a second income.
Bilingual candidates are highly encouraged to apply.

Responsibilities

Providing guidance, explaining, preparing, and completing accurate tax-related forms for clients, including multiyear, multistate, year-end tax forms.
Providing clients with IRS audit support.
Completing E-filing, providing printed copies of returns for clients to review, signing and e-filing these forms to IRS and state agencies.
Conducting face-to-face tax interviews with clients.
Preparing complete and accurate tax returns.
Generating business growth, increasing client retention, and offering additional products and services.
Completing all related tax forms in accordance with policies, and in compliance with legislation and regulations.
Collection and processing of clients’ payments while ensuring timely deposits.
Marketing and business generation efforts.
Furnishing taxpayers with sufficient information and advice to ensure correct tax form completion.
Answering client calls via our national call center routing system.
Answering questions and providing future tax planning to clients.
Resolving client complaints or referring situations to the supervisor for resolution.
Supporting office priorities through teamwork and collaboration.