Entry Level Tax Preparer
About The Position
As a seasonal entry-level tax preparer at Jackson Hewitt, you will guide clients through tax rules and processes, prepare and complete accurate tax-related forms, and provide customer service and tax knowledge to help clients navigate tax filing. The role includes preparing multiyear, multistate, and year-end tax forms; handling e-filing and client review of printed returns; and providing IRS audit support. You will also assist with client questions, future tax planning, business growth, payments, and office collaboration. Flexible scheduling is available, including day and night shifts and weekday and weekend work. The position pays $12.00 per hour. Jackson Hewitt offers free tax training and continuing education for tax preparers.
Requirements
- PTIN certification is required.
- Passion for providing extraordinary customer service.
- Excellent communication and interpersonal skills.
- Experience working in a fast-paced environment.
- Basic knowledge of computer functions.
Nice To Haves
- Sales and/or marketing experience.
- Bilingual candidates are highly encouraged to apply.
Responsibilities
- Conduct face-to-face tax interviews with clients.
- Guide clients through tax codes, rules, and processes and furnish information and advice to support correct tax form completion.
- Prepare complete and accurate tax returns, including multiyear, multistate, and year-end tax forms.
- Complete e-filing, provide printed returns for clients to review, obtain signatures, and e-file forms with the IRS and state agencies.
- Provide clients with IRS audit support.
- Complete tax forms in accordance with company policies and applicable legislation and regulations.
- Generate business growth, increase client retention, and offer additional products and services.
- Collect and process client payments and ensure timely deposits.
- Participate in marketing and business-generation efforts.
- Answer client calls through the national call center routing system.
- Answer questions and provide future tax planning to clients.
- Resolve client complaints or refer situations to a supervisor as appropriate.
- Support office priorities through teamwork and collaboration.
Benefits
- Free tax training and continuing education for tax preparers.
- Flexible scheduling.
- Various rewards for tax preparers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
