Entry Level Tax Preparer

Jackson Hewitt - 2357•Iuka, MS

7d•$14 - $15

About The Position

Jackson Hewitt is hiring a seasonal, entry-level Tax Preparer to help clients understand tax rules and processes and complete accurate tax returns. The role provides customer service and tax guidance, helping make the tax-filing experience easier for clients. Work includes preparing and e-filing tax forms, providing printed returns for clients to review, and offering IRS audit support. Flexible schedules are available, including day and night shifts, weekdays and weekends, and full-time or part-time work.

Requirements

PTIN certification.
Passion for providing extraordinary customer service.
Excellent communication and interpersonal skills.
Experience working in a fast-paced environment.
Basic knowledge of computer functions.

Nice To Haves

Sales and/or marketing experience.
Bilingual skills; bilingual candidates are highly encouraged to apply.

Responsibilities

Conduct face-to-face tax interviews with clients.
Explain, prepare, and complete accurate tax-related forms, including multiyear, multistate, and year-end tax forms.
Complete e-filing, provide printed copies of returns for client review, and sign and e-file forms with the IRS and state agencies.
Prepare complete and accurate tax returns.
Provide clients with IRS audit support.
Complete tax forms in accordance with company policies and applicable legislation and regulations.
Generate business growth, increase client retention, and offer additional products and services.
Collect and process client payments and ensure timely deposits.
Participate in marketing and business-generation efforts.
Provide taxpayers with information and advice to support correct tax-form completion.
Answer client calls through the national call center routing system.
Answer client questions and provide future tax planning.
Resolve client complaints or refer situations to a supervisor as appropriate.
Support office priorities through teamwork and collaboration.