Tax Operations Specialist

Warp•New York, NY

8d•$71,400 - $108,300•Onsite

About The Position

Warp is seeking a detail-oriented Tax Operations Specialist to join their payroll tax compliance team. This role involves being the first line of defense for customer payroll tax notices, requiring a blend of technical tax expertise and customer service skills. The specialist will investigate issues, communicate with tax agencies, and guide founders through resolutions. This is an opportunity for someone with 2-4 years of payroll tax experience to enhance their multi-state compliance knowledge and contribute to building scalable processes at a rapidly growing startup.

Requirements

Bachelor's degree in Accounting, Finance, Business, or related field (or equivalent experience)
2-4 years of payroll or payroll tax experience
Strong attention to detail and exceptional organizational skills - you rigorously track every deadline, document, and follow-up
Excellent written and verbal communication skills with ability to translate complex tax concepts for non-technical audiences
Comfort juggling high notice volume and shifting priorities while maintaining exceptional customer experience
Experience with project management tools (Jira, Linear) and collaboration platforms (Slack, Zoom, Notion)
Proficiency with Google Sheets for data analysis and reconciliation
Experience with Mastertax or similar tax filing platforms
Comfortable making phone calls to tax agencies and researching compliance requirements
Willingness and openness to learn new things daily

Nice To Haves

Multi-state payroll tax compliance experience (NY and CA experience a bonus)
Experience with penalty waiver processes and agency negotiations
Active CPA license
Background in high-growth SaaS or payroll/HR startup
Familiarity with third-party administrator workflows
Interest in process improvement and automation

Responsibilities

Decode federal, state, and local payroll tax notices, translate tax jargon into plain English, and guide founders through resolution via email, Zoom, and Pylon
Draft letters, file responses, and represent Warp in conversations with IRS, state, and local tax agencies to resolve account discrepancies, penalties, and registration issues
Process state tax registrations, assist with jurisdiction setup across all 50 states, and support quarterly filings (Form 941 and state equivalents)
Maintain detailed case notes in Linear and Notion, track tax issues using project management platforms, and perform tax reconciliations
Flag compliance trends and process gaps, turn recurring issues into FAQs and Founder Guides, and help improve workflows through automation initiatives
Partner with Customer Support, Engineering, Product, and third-party administrators to test new tools and address client tax questions
Assist with end of year preparation and other annual compliance processes

Benefits

Direct mentorship from experienced tax operations professionals
Opportunity to own end-to-end tax compliance processes
Exposure to emerging tax tech and AI tools
Collaborative team environment with clear career growth path
Competitive salary and benefits
100% Health Coverage: Comprehensive medical, dental, and vision plans for you and your dependents.
401(k) Matching: Start investing in your future from day one.
Unlimited PTO: We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments.
Commuter Benefits: Pre-tax commuter benefits for your daily trip to our NYC office.
Catered Lunch Daily: Great food, every day, on us. No meal prep, no decision fatigue.
Quarterly Offsites: Beautiful locations to connect as a team. Past locations include Spain and Catskills.