Tax & Insurance Specialist

Anchor Loans • Thousand Oaks, CA

3d • $70,000 - $75,000 • Hybrid

About The Position

The Tax & Insurance (T&I) Specialist is responsible for supporting the accurate monitoring, payment, reconciliation, and compliance of real estate taxes and insurance for the loan portfolio. This role works closely with internal servicing teams and third-party tax and insurance vendors, with a focus on risk mitigation, data accuracy, and timely exception management. The position plays a critical role in identifying and resolving tax delinquencies, lapses in insurance coverage, and force-placed insurance exposure.

Requirements

• 3+ years of relevant industry experience in loan servicing, tax, insurance, escrow administration, or a related mortgage servicing function
• Working knowledge of property tax processes and jurisdictions
• Working knowledge of insurance policy requirements for real estate loans
• Experience coordinating with third-party tax and insurance vendors
• Strong communication and interpersonal skills
• Strong attention to detail and exception-driven problem solving
• Ability to manage high volumes of work and competing priorities in a deadline-driven environment
• Ability to work independently and collaboratively in a hybrid work environment.

Nice To Haves

• Specialized experience in construction loan servicing is a plus
• Experience with Precision LM is a plus
• Experience supporting audits or regulatory reviews
• Exposure to high-volume servicing portfolios

Responsibilities

• Monitor property tax obligations across the servicing portfolio, including real estate taxes, assessments, and special levies.
• Coordinate with third-party tax service providers to support timely and accurate tax reporting and payments.
• Review tax bills, payment confirmations, and escrow balances as required.
• Research, document, and resolve tax exceptions, including delinquent taxes, supplemental bills, escaped assessments, and APN discrepancies.
• Reconcile tax vendor data with internal servicing systems.
• Support post-closing tax setup by validating jurisdiction, APN, and payment instructions.
• Monitor borrower compliance with insurance requirements (hazard, flood, builder’s risk, wind, etc.).
• Coordinate with third-party insurance tracking vendors and insurance agents to resolve coverage questions and documentation gaps.
• Review insurance policies for compliance with loan requirements (coverage limits, endorsements, loss payee language).
• Support force-placed insurance processes when required.
• Reconcile insurance premiums and escrows with servicing records.
• Serve as a day-to-day contact for tax and insurance vendors under the direction of Servicing Management.
• Track vendor deliverables, data quality, and exception resolution timelines.
• Escalate systemic issues, data mismatches, or repeated errors to management.
• Assist with vendor audits, testing, and process improvement initiatives.
• Identify, track, and help resolve T&I exceptions that could result in: Tax liens or penalties, Insurance lapses, Loss of collateral protection.
• Maintain clear documentation and audit trails for all exceptions and resolutions.
• Escalate high-risk issues to Servicing Management, Asset Management, or Credit as appropriate.
• Prepare regular reporting and exception summaries.
• Support internal and external audits related to tax and insurance compliance by gathering documentation and responding to information requests.
• Assist with process documentation, controls, and continuous improvement initiatives.
• Work closely with Loan Boarding & Post-Closing, Asset Management, Accounting / Finance / AP, Legal & Compliance.
• Support accurate handoffs and data integrity across departments.
• Perform other duties as assigned.

Benefits

• Comprehensive health insurance options including Medical, Dental, Vision, Basic Life/AD&D insurance
• Generous sick leave & vacation benefits
• Highly competitive performance bonus
• 401(k) retirement program with employer match
• Tuition reimbursement toward professional development
• Workplace Celebrations, Team Building, Charity Drives, and Food Truck luncheons
• Onsite gym (Thousand Oaks only)
• 12 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed