Tax Innovation User Experience - Associate Summer/Fall 2026

PwC•Washington, DC

About The Position

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In user experience design at PwC, you will focus on the process of creating and enhancing the overall experience that users have when interacting with a product, system, or service. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. The Opportunity As a Tax Innovation User Experience professional, you will engage in creating user-centric designs that enhance the effectiveness and enjoyment of products and services. Within our Tax practice, you will contribute to client engagements by gathering insights through user experience design research, including interviews, surveys, and usability testing. As an Associate, you will focus on learning and contributing to projects, developing your skills and knowledge to deliver quality work. You will build meaningful client connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources. In this role at PwC, you will be involved in shaping user experiences across various touchpoints, such as websites and mobile apps, with a focus on usability and emotional engagement. You will participate in industry trend analysis to make projections for the future and benchmark against others in the industry. Your work will involve understanding and enhancing customer satisfaction and experience, while also exploring emerging technologies that have the potential to disrupt industries and create new opportunities. This position offers a dynamic environment where adaptability and teamwork are key to delivering impactful solutions.

Requirements

Currently pursuing or have completed a Bachelor's degree
Client service associate positions are entry-level roles intended for job seekers who are completing or have recently completed their final academic year of educational requirements.

Nice To Haves

Preference for a 3.3 overall GPA
Preference for at least one of the following fields of study: Design, Graphic Design, Computer Graphics, Visual Communication, Digital Communications and Media/Multimedia, Computer Engineering, Computer and Information Science, Management Information Systems, Information Technology
Demonstrating intellectual curiosity and adaptability in fast-paced environments
Utilizing emerging technologies to enhance user experience design
Engaging in user experience (UX) design research and usability testing
Developing creative design solutions for client-focused projects
Participating in industry trend analysis to inform design strategies
Excelling in communication and teamwork within diverse teams

Responsibilities

Conducting user experience (UX) design research to gather insights and improve product usability
Developing user personas and mapping user journeys to enhance customer experience
Collaborating with design teams to create user-centered design solutions
Engaging in usability testing to identify areas for improvement and optimize design
Utilizing emerging technologies to innovate and enhance user interface (UI) prototyping
Analyzing industry trends to inform design strategies and align with business objectives
Implementing customer experience (CX) strategies to improve satisfaction and engagement
Participating in design development through iterative prototyping and feedback sessions
Supporting client engagements by applying human-centered design principles
Conducting survey research to collect user feedback and inform design decisions

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

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