Tax Innovation User Experience - Intern Summer 2026

PwC•Washington, DC

3d•$29 - $48

About The Position

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In user experience design at PwC, you will focus on the process of creating and enhancing the overall experience that users have when interacting with a product, system, or service. Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you will have the chance to work on a variety of assignments, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are encouraged to ask questions, take initiative, and produce quality work that adds value for our clients and contributes to our team’s success. During your time at the Firm, you start to establish your personal brand, paving the way to more opportunities. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements. The Opportunity As a Tax Innovation User Experience intern, you will engage in the dynamic world of user experience design within our Tax practice. You will have the chance to immerse yourself in the process of gathering data and insights from end-users to create impactful and enjoyable user experiences. This role will allow you to explore various methodologies such as interviews, surveys, and usability testing, all aimed at enhancing customer satisfaction and experience. As an Intern, you will support teams by participating in projects and performing basic tasks, focusing on learning and gaining exposure to PwC's practices. You will observe professional work environments and contribute to the team's success by applying a learning mindset and taking ownership of your development. This role emphasizes the importance of both observational and participatory roles, allowing you to appreciate diverse perspectives and develop your potential. In this role, you will delve into the world of user experience design, focusing on creating and shaping user experiences across various touchpoints. You will have the opportunity to work with emerging technologies and industry trend analysis, contributing to the development of customer-centric strategies that align with business objectives. This is a unique opportunity to start establishing your personal brand and pave the way for future opportunities.

Requirements

Currently pursuing or have completed a Bachelor's degree
Client service intern positions are entry-level roles intended for job seekers who are in their third year of a four-year degree program or fourth year of a five-year program at the time of application
Winter internships typically occur during the spring semester preceding the student's final year of school, Summer internships typically take place during the summer preceding the student's final year of school

Nice To Haves

Preference for at least one of the following fields of study: Design, Graphic Design, Computer Graphics, Visual Communication, Digital Communications and Media/Multimedia, Computer Engineering, Computer and Information Science, Management Information Systems, Information Technology
Preference for a 3.3 overall GPA
Demonstrating skills in User Experience (UX) Design Research
Engaging in creative design and user interface prototyping
Applying industry trend analysis to enhance design strategies
Conducting usability testing to improve user satisfaction
Utilizing human-centered design principles for innovative solutions
Participating in customer experience strategy development

Responsibilities

Supporting teams in the development and implementation of user experience design projects
Participating in user research activities, including interviews and surveys, to gather insights for design improvements
Assisting in the creation of user personas and journey maps to enhance customer experience strategies
Engaging in usability testing to identify areas for improvement and optimize design solutions
Collaborating with team members to apply human-centered design principles in project development
Contributing to the design and prototyping of user interfaces to demonstrate product functionality
Analyzing industry trends to inform design decisions and align with emerging technologies
Applying creative design skills to develop visually appealing and user-friendly interfaces
Gathering and interpreting user feedback to refine design concepts and improve usability
Observing and learning from experienced professionals to gain exposure to best practices in user experience design