Tax Examiner I (Grand Junction - IN OFFICE)

State of Colorado•Grand Junction, CO

2d•Onsite

About The Position

The Colorado Department of Revenue (CDOR) is seeking a Tax Examiner I for its Grand Junction Service Center. This role is part of the Taxation Division, which promotes voluntary compliance with tax laws through information, education, assistance, and customer service. The Tax Examiner reviews tax returns for accuracy and completeness, resolves errors, and contacts taxpayers for missing information. Responsibilities may include analyzing accounting files, issuing refunds or bills, calculating penalties and interest, collecting delinquent taxes, handling taxpayer complaints, adjusting for discrepancies, and collaborating with other taxing authorities. The Service Centers are the "face" of the Taxation Division, providing in-person assistance to taxpayers. The ideal candidate is courteous, friendly, adaptable, proficient with computer software, and eager to learn.

Requirements

High school diploma or General Education Diploma (GED)
Two (2) years of experience in a customer service environment.
Must be a resident of the State of Colorado at the time of submitting your application.
Must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations.
Must complete a successful background investigation and reference check prior to appointment.

Nice To Haves

State experience with GenTax
Demonstrated ability to communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
Ability to multi-task in a fast-paced environment with strong attention to detail and thorough in completing work tasks.
Proficient with Google Workspace and Microsoft Office.
Strong problem solving skills.

Responsibilities

Offer friendly, courteous, and complete customer service by ascertaining tax needs of all walk-ins into the Service Center.
Respond to questions from taxpayers via email and mailed forms.
Direct all customers to the correct areas by identifying customers' problems and needs.
Answer ambiguous questions related to all tax types when a customer is unclear or uncertain about tax forms, Statutes and Regulations, DOR policies, delinquencies and assessments.
Promote voluntary compliance with tax laws through researching customer problems, identify solutions and needs, and take corrective actions in accordance with policies, Statutes, and Regulations.
Assist with sales tax, wage withholding and income tax returns.
Coordinate protest solutions with other DOR areas and other agencies through the supervisor.
Analyze and adjust returns, accounts and customer information using DOR systems.