Tax Examiner 1

Commonwealth of Pennsylvania • Dauphin County, PA

9h • Hybrid

About The Position

The Tax Examiner 1 supports accurate and efficient taxpayer services by reviewing and updating tax accounts, using tax systems to assist customers, researching account information, reviewing sales tax exemption applications, and providing information to internal and external customers. The position begins with six months of formal, informal, and on-the-job training.

This is a full-time position with work hours of 8:30 a.m. to 4:30 p.m., Monday through Friday, including a 30-minute lunch. After successfully completing the required six-month in-office training period, the employee may have the opportunity to telework part-time up to three days per week. Telework requires a securely configured high-speed internet connection and work from an approved location in Pennsylvania. Employees unable to telework may report to the headquarters office in Harrisburg. Telework availability may change.

The role has access to Federal Tax Information and requires passing an enhanced background check before employment begins. The check includes criminal history reports, a fingerprint-based federal records check, Pennsylvania State Police clearance, checks of local law enforcement agencies where the applicant has lived, worked, or attended school during the previous five years, and citizenship/residency verification.

Requirements

• Two years of general office work, or an equivalent combination of experience and training.
• Ability to perform the essential job functions.
• Pass an enhanced background check required for access to Federal Tax Information, including the specified criminal history and identity/residency verifications.
• Submit relevant, detailed experience and education information on the application; college transcripts must be attached when claiming education toward the minimum requirements.

Responsibilities

• Review and update customer account details to support proper posting of returns and payments.
• Use tax systems to help customers create accounts, apply for exemptions, file returns, and correct registration issues.
• Research customer data from multiple sources to resolve work items, correct errors, and maintain accurate tax accounts.
• Examine sales tax exemption applications and supporting documents to determine eligibility under applicable laws.
• Provide information to internal and external customers by phone and electronic systems while following established guidelines.
• Evaluate organizational documents, financial records, and agreements to determine exemption qualifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed