Tax Division Chief

State of Connecticut•Hartford, CT

18h•Hybrid

About The Position

The Connecticut Department of Revenue Services is seeking a Tax Division Chief within its Operations Bureau. The position directs staff and operations for a large division responsible for processing taxes and depositing tax revenues that fund state expenditures. It oversees approximately 125 positions across the Processing and Mail Services Unit, Financial Unit, Registration/ECU/myconnecCT Unit, Contact Center and Walk in Unit, and Website Maintenance and Training Unit. The Chief manages division activities and evaluates and organizes staff training. The position is scheduled Monday through Friday, with the schedule based on operational needs, and is hybrid. The role directs and coordinates division operations, establishes program goals and objectives, develops or assists with policy, interprets and administers applicable laws, evaluates staff, and prepares or assists with the division budget. It maintains contacts with stakeholders, prepares narrative, statistical, and financial reports for tax management, and leads staff recruitment and hiring. The Chief may assist in drafting proposed legislation and may act on behalf of the Bureau Chief when that person is absent. Applicants must be current State of Connecticut employees of the listed agency with at least six months of full-time or equivalent service, subject to applicable collective bargaining language, and must meet the minimum qualifications. The minimum qualifications include ten years of professional experience in tax administration, including two years in a supervisory capacity. Certain education, law degrees, and professional certifications may substitute for portions of the general experience requirement.

Requirements

Ten years of professional experience in tax administration.
Two years of the general experience must be in a supervisory capacity, including scheduling and assigning work, overseeing work, establishing employee performance standards, and taking corrective measures to implement those standards.
For State employees, qualifying supervisory experience is interpreted at the level of Revenue Examiner 4.
Applicants must be current State of Connecticut employees of the listed agency with at least six months of full-time or full-time-equivalent service, absent applicable collective bargaining language.
Considerable knowledge of and ability to apply management principles and practices.
Knowledge of relevant state and federal laws, statutes, and regulations.
Knowledge of principles and practices of tax administration, tax auditing, tax collections, or tax enforcement.
Knowledge of complex statistical methods and techniques.
Considerable interpersonal skills, oral and written communication skills, and analytical ability.
College training in accounting or a closely related field may substitute for general experience at 15 semester hours per half-year, up to a maximum of four years for a bachelor's degree.
A master's degree in accounting, business administration, taxation, or a closely related field may substitute for one additional year of general experience.
A law degree from an accredited school of law or certification as a Certified Public Accountant and/or Certified Internal Auditor may substitute for one additional year of general experience.

Nice To Haves

Experience with the major functions of a large tax Operations division.
Project and time management skills, including balancing and prioritizing multiple activities and responsibilities.
Experience increasing efficiency and effectiveness through process improvement techniques.
Experience leading staff through critical thinking, productivity management, defining expectations, and establishing measurable goals.
Experience managing and collaborating across all levels of a diverse staff to achieve common goals.
Experience implementing change using communication, research, strategic thinking, leadership, and analytical skills to meet desired goals.

Responsibilities

Directs staff and operations of a division in a bureau or central office.
Coordinates, plans, and manages division activities.
Formulates program goals and objectives.
Develops or assists in developing related policy.
Interprets and administers pertinent laws.
Evaluates staff and organizes staff training.
Prepares or assists in preparing the division budget.
Maintains contacts with individuals inside and outside the division who may affect program activities.
Prepares narrative, statistical, and financial reports for tax management.
Leads staff recruitment and hiring, including outreach, interviews, and selection.
May assist in drafting proposed legislation.
May act on behalf of the Bureau Chief in their absence.
Performs related duties as required.