Tax Director of Practice Operations

REDW•Phoenix, AZ

1d•$138,400 - $173,000•Hybrid

About The Position

Join REDW – A Top Workplace! Ready to grow your career somewhere that actually invests in you? At REDW, one of the nation’s largest and fastest-growing accounting and advisory firms, we’re building something special and we want you to be part of it. Recognized as a Top Workplace, we’re known not just for our expertise, but for our people, our culture, and how we show up for each other. With offices across New Mexico, Arizona, Oregon, Oklahoma, and Las Vegas, you’ll have the opportunity to do meaningful work in a collaborative, supportive environment where you can make an impact. Guided by our values Dream Big, Better Together, and Integrity Counts, we push boundaries, support one another, and do the right thing. If you’re ready to grow, be challenged, and actually enjoy the team you’re on, REDW is the place to do it!

Requirements

Bachelor’s degree in Accounting, Finance, Business, Operations Management, or a related field.
Minimum of 8 years of progressive experience in public accounting, tax operations, tax administration, tax compliance management, or professional services operations, including experience supporting tax service delivery and department performance.
Strong working knowledge of tax compliance operations, engagement lifecycle management, filing deadlines, extensions, work-in-process management, billing processes, and public accounting firm tax practices.
Experience managing operational workflows, capacity planning, scheduling, workload balancing, resource planning, and process execution in a professional services environment.
Experience with budgeting, forecasting, KPI reporting, revenue and profitability metrics, utilization, realization, and operational decision-making.
Experience using practice management, workflow, reporting, dashboard, or similar systems to monitor work, deadlines, capacity, and department performance.
Experience leading process improvement, standardization, technology adoption, automation, or AI-enabled workflow initiatives that improve efficiency, quality, accountability, and the team or client experience.
Demonstrated ability to partner cross-functionally with firm leadership, People Operations, Finance, Resource Management, Client Success, IT, Marketing/Business Development, and other stakeholders to support department and firm initiatives.
Demonstrated ability to lead, coach, and hold team members accountable for performance, quality, service standards, workflow milestones, and deadlines.
Strong analytical, communication, organizational, project management, and problem-solving skills, with the ability to manage multiple priorities and support sound operational decisions.

Nice To Haves

Prior experience in a tax practice operations leadership role, such as Tax Operations Director, Tax Practice Administrator, Tax Practice Manager, Tax Operations Manager, or similar role.
Hands-on experience with tax practice management and workflow platforms such as CCH Axcess, Workflow/XCM, SafeSend, Aiwyn, Beeye, or comparable systems.
Experience supporting a large, multi-office, or complex tax practice with multiple service lines, specialized practice areas, shared resources, or significant seasonal capacity needs.
CPA, EA, or JD preferred, but not required, when the candidate has significant tax operations leadership experience.

Responsibilities

Lead the day-to-day operations of the Tax Department, ensuring efficient service delivery and achievement of departmental goals
Oversee tax compliance workflows and monitor tax return production to ensure timely completion of engagements and filing deadlines
Partner with Tax Principals and Managers to manage workload capacity, project status, and resource allocation across the department
Drive process improvement, standardization, and operational efficiency to enhance productivity, quality, and client service
Monitor key performance metrics including utilization, realization, profitability, turnaround times, and department performance
Support tax season planning, workforce forecasting, scheduling strategies, and workload balancing to meet business demands
Lead, coach, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement
Champion the use of technology, automation, reporting tools, and AI-enabled solutions to streamline operations and improve visibility
Collaborate with firm leadership and cross-functional teams to align staffing, budgeting, and operational priorities with business objectives
Support recruiting, onboarding, talent development, and compliance with firm policies, professional standards, and regulatory requirements.