Tax Customer Service Representative

Person County Government • Roxboro, NC

10d • Onsite

About The Position

Person County Tax Department is growing! Following an internal promotion and the approval of additional positions, we are expanding our team and looking for a Customer Service Representative to join us. Person County Government is seeking a dedicated and compassionate Tax Customer Service Representative to perform responsible clerical and customer service tasks in the collection of taxes and maintenance of tax records. This job works under general supervision, independently developing work methods and sequences.

Requirements

• High School Graduation or GED equivalent and supplemented by specialized tax assessment training.
• One (1) year of cash handling or related experience an equivalent combination of education, training and experience.
• Must possess a valid driver’s license and have an acceptable driving record per County policy.
• Within 3 days of the start of your employment with the County, you must be able to provide proof of your eligibility to work in the US.

Nice To Haves

• Specialized tax assessment training.

Responsibilities

• Attends to the public, provides information regarding departmental operations and answers questions on programs, procedures, laws and regulations; handles telephone inquiries and correspondence; provides information on tax parcel numbers, deed numbers, tax values, amounts due, assisting with use of GIS, and related matters.
• Collects current and delinquent taxes; figures discounts, penalties, and interest; posts payments to computer system; prepares and issues receipts.
• Processes tax payments received by mail; notifies taxpayer by mail or phone of discrepancies.
• Balances collections with records daily.
• Processes credit card payments: balances credit card payments and notifies taxpayers by mail or telephone of discrepancies.
• Assists lawyers, real estate agents, and others in searching tax records, maps, and other documents; makes copies.
• Answers public's questions on property valuations, tax bills, and other records.
• Prepares a variety of reports on taxes, refunds, releases, and others requested by supervisors.
• Makes copies of forms, records, and other information, as requested.
• Prepares and mails delinquent notices for real property taxes and vehicle taxes.
• Collects motor vehicle taxes and delinquent fees.
• Assists in updating records using skip trace services.
• Initiates phone calls to delinquent taxpayers.
• Performs related work as assigned.

Benefits

• The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED