Tax Compliance Officer II

State of Vermont • Calais, VT

6d • $52,166 - $81,203 • Onsite

About The Position

The Tax Compliance Officer performs tax collection and compliance activities to resolve delinquent tax accounts. This position works directly with taxpayers and their representatives to assess financial situations, explain tax compliance requirements, and develop appropriate payment solutions. The role also evaluates cases and takes enforcement action when necessary to ensure compliance with applicable tax laws. Assignments range from routine to moderately complex, requiring sound judgment, strong communication skills, and the ability to analyze information and develop effective solutions.

Requirements

• Two (2) years or more of experience in collection of debts, adjustment of claims, determination of financial responsibility, handling accounts receivable, negotiating, or investigation of financial background.
• OR Three (3) years of more of experience in tax preparation or relatable customer service experience.

Nice To Haves

• Experience in a government tax environment, tax administration, collections, or compliance.
• Curious, collaborative, and self-motivated, with a growth mindset and the ability to adapt and thrive in a changing environment.
• Thinks holistically and can “connect the dots” by evaluating the full picture to identify practical solutions that help taxpayers achieve and maintain compliance.

Responsibilities

• Pursue delinquent tax accounts through telephone, written correspondence, and, when necessary, in-person site visits.
• Negotiate, establish, and monitor formal payment agreements; evaluate settlement options; and, when authorized, consider or waive applicable penalties.
• Provide guidance to taxpayers regarding filing requirements, payment obligations, and the steps needed to achieve and maintain full tax compliance.
• Determine personal liability when applicable, and initiate appropriate enforcement actions, including bank and wage garnishments, property liens, levies, offsets, and other authorized legal remedies.
• Provide taxpayer education and outreach to encourage voluntary compliance, address account discrepancies, and support the timely resolution of delinquent tax matters.

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed