Tax Collector 3

Arizona Department of Administration•Tucson, AZ

3d•Remote

About The Position

The Tax Collector 3, Customer Care, collects delinquent tax liabilities for assigned Department of Revenue cases. Cases may involve Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). The position contacts taxpayers by phone, email, or other means to negotiate payment plans and carry out collection activities, while educating taxpayers and encouraging voluntary compliance. The position is eligible for remote work within Arizona, with occasional presence in the Phoenix office. The role handles taxpayer inquiries and escalated calls, supports and trains new hires, represents the team at offsite conferences, researches tax cases and records, negotiates payment arrangements, and initiates administrative enforcement under Arizona law. It also maintains knowledge of relevant laws and policies, contributes to team effectiveness, and supports continuous improvement through Arizona Management System principles.

Requirements

At least one year of collections experience.
At least one year of customer service experience.
Knowledge of federal and state tax statutes, administrative rules, regulations, and tax collection enforcement rules and regulations.
Knowledge of investigative and research techniques.
Knowledge of lien laws concerning personal and real property, including consensual and statutory liens.
Knowledge of tax filing requirements and supporting documentation needed to process tax returns.
Strong verbal and written communication and active listening skills, including the ability to explain tax information in plain language.
Effective organization and time-management skills, with the ability to make measurable progress on multiple priorities.
Strong interpersonal skills and professional demeanor.
Strong negotiation and persuasion skills.
Proficiency using a PC or laptop in a Windows environment, the Internet, Google Suite applications, and tax reporting systems.
Ability to pass a comprehensive background and clearance process, including Arizona tax compliance verification and an FBI criminal background check through a Level One fingerprint clearance with the Arizona Department of Public Safety.
Ability to read, interpret, disseminate, and apply complex tax-related information, laws, policies, legislative proposals, and contracts.
Ability to handle confidential information appropriately.
Ability to think creatively, critically, and strategically when analyzing and proposing compliance solutions.
Ability to work autonomously and collaboratively as part of a team.
Ability to analyze problems by gathering, organizing, and synthesizing relevant information; identifying likely causes and logical outcomes; and determining options and solutions.
Willingness and ability to embody ADOR’s values: Do the Right Thing, Commit to Excellence, and Care About One Another.
Any combination of education and experience that meets the knowledge, skills, and abilities; typical preparation may include a high school diploma or GED, relevant coursework, training, and work experience.
If driving or using a vehicle for State business is an essential job function, maintain a current, valid, class-appropriate driver’s license, meet driver-training and record-check requirements, maintain an acceptable driving record, and carry required liability insurance when using a personally owned vehicle.

Nice To Haves

Experience in a tax collection program or customer service emphasizing administrative and judicial collection enforcement.
Experience with Continuous Improvement or LEAN.
Bilingual English-Spanish skills, including strong reading, writing, and speaking skills.

Responsibilities

Assist taxpayers who visit the building with tax issues on a rotating basis with supervisors.
Assist with escalated taxpayer calls.
Represent the team at offsite conferences.
Provide technical job training and shadowing support to new hires.
Communicate with taxpayers by phone, email, or other means to resolve assigned delinquent tax liabilities.
Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and explaining how to obtain and maintain tax compliance.
Research cases, locate returns, and audit records as assigned.
Negotiate payment arrangements for delinquent tax liabilities.
Initiate administrative enforcement under ARS Title 42, including filing tax liens, issuing levies, referring cases to Order to Show Cause hearings, filing complaints concerning Registrar of Contractors license suspension or revocation, filing affidavits of tax deficiencies with the Arizona Liquor Board and Control, and filing liens with AZ MVD.
Issue subpoenas to obtain and verify financial information, determine abatements, support administrative enforcement, and handle cases referred to the Attorney General’s Office for civil proceedings.
File public documents in locations required by statute.
Confer with attorneys on complex case issues as needed.
Stay current on taxation laws, regulations, policies, and best practices through research, consultation, subscriptions, professional associations, events, and training or continuing education.
Contribute to team and individual effectiveness.
Apply Arizona Management System lean principles to improve work processes and deliverables, recommend process improvements, and participate in continuous improvement efforts as assigned.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Vacation accrued at 4.00 hours biweekly for the first three years.
Sick time accrued at 3.70 hours biweekly.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program).
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Flexible schedules to support work-life balance.
ASRS employer-matched contributions, with enrollment eligibility effective after 27 weeks of State employment.