Tax Analyst (Quality Analyst)

Internal Revenue Service • Fresno, CA

1d

About The Position

This job is open to current permanent IRS competitive service employees in Taxpayer Service's business units. The position(s) are to be filled in the following area(s): TS SC - Accounts Management - IDT/Victim Assistance - Field. The Tax Analyst role involves monitoring telephone calls and/or reviewing paper cases to evaluate the effectiveness of contacts and cases. The analyst independently determines functions requiring additional reviews and forwards recommendations to the Quality Assurance, Compliance Program Manager, or PAS. The role also includes conducting reviews of work processes, programs, and workflow studies to achieve objectives set by management. The analyst uses monitors, reviewed cases, programs, work process, or workflow studies to prepare reports summarizing activities, identifying quality problem areas, and recommending solutions. Additionally, the analyst uses quality information and local diagnostic reports to identify trends affecting quality and makes presentations to management concerning program problems, seeking approval for implementing quality enhancement activities.

Requirements

• Federal experience is not required.
• Experience may have been gained in the public sector, private sector or through Volunteer Service.
• One year of experience refers to full-time work; part-time work is considered on a prorated basis.
• Indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
• Must meet requirements by the closing date of this announcement.
• GS-07 Specialized Experience: Assisting with reviews of cases, work processes, and reports to determine accuracy and compliance with established procedures and program requirements; researching and applying guidelines, procedures, and instructions to resolve issues.
• Analyzing information to identify errors, trends, and quality issues.
• Assisting with preparing written summaries and reports of finds.
• Communicating information to support recommendations for improving work processes and addressing identified issues.
• GS-09 Specialized Experience: Conducting reviews of cases, work processes, and reports to evaluate accuracy and compliance with established procedures and program requirements; analyzing data and review results to identify trends, deficiencies, and quality issues.
• Applying guidelines and procedures to resolve problems and recommend improvements.
• Preparing reports and briefings summarizing findings and corrective actions.
• Communicating findings and recommendations to support improvements to work processes and program effectiveness.
• Time after competitive appointment (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment.
• For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for.
• For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks.
• There is no TIG restriction for GS-02, 03 or 04 positions.

Nice To Haves

• GS-07 Education: One (1) year of graduate level education from an accredited college or university that demonstrates the knowledge, skills, and abilities necessary to do the work.
• GS-07 Superior Academic Achievement: Bachelor's degree with a GPA of 2.95 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, GPA of 3.45 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, Rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies.
• GS-09 Education: A master's or equivalent graduate degree from an accredited college or university that demonstrates the knowledge, skills, and abilities necessary to do the work.
• GS-09 Education: Two (2) years of progressively higher-level graduate education leading to such a degree in a related field from an accredited college or university.
• GS-09 Education: An LL.B. or J.D., if related.

Responsibilities

• Monitors telephone calls and/or reviews paper cases, evaluating the effectiveness of contacts/paper cases.
• Independently determine functions requiring additional reviews; and forwards those recommendations to the Quality Assurance, Compliance Program Manager, or PAS.
• Conducts reviews of work processes, programs, studies of workflow, etc. in order to achieve the objectives outlined by the Manager, PAS, Compliance, or the Quality Assurance Program Manager.
• Uses monitors, reviewed cases, programs, work process or workflow studies to prepare reports summarizing activities and identifying quality problem areas and recommends solutions for problems.
• Uses quality information as well as local diagnostic reports to identify trends affecting quality.
• Makes presentations and briefs the Quality Assurance, PAS, or Compliance Program Manager concerning program problems, and seeks management approval and cooperation in implementing quality enhancement activities.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level