Tavern Assistant General Manager
About The Position
As the Tavern Assistant General Manager, you play a vital leadership role in the day-to-day operation of a high-energy restaurant and bar venue. You support the General Manager by overseeing service standards, staff performance, and operational efficiency to ensure a seamless guest experience. Your ability to maintain a well-coordinated team environment and respond swiftly to evolving business needs is essential to the success of the tavern. You are entrusted with handling escalated guest and team member concerns with professionalism and sound judgment, reinforcing our commitment to service excellence and operational integrity.
Requirements
- 2-5 years of restaurant or tavern operations experience; includes leadership or progressive responsibility in the gaming industry
- Ability to lead and guide team members in a fast-paced or customer-facing environment
- Strong interpersonal and communication skills to support training, feedback, and conflict resolution
- Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
- Flexible and adaptable to changing operational needs and shift schedules
- Committed to upholding a safe, respectful, and inclusive work environment
- Basic understanding of department KPIs, labor management, or guest service standards
- Ability to access and input information using a moderately complex computer system
- Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
- At least 21 years of age
- High School Diploma or equivalent required
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
Nice To Haves
- College degree or certification in a related field preferred
Responsibilities
- Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
- Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
- Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
- Inspect Tavern appearance, cleanliness, and stock levels
- Assign stations, side work, and evaluate team performance
- Manage POS and cash control procedures, including training team members
- Coordinate bar set-up, service flow, and resolve guest service issues
- Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting
- Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
