Tasting Room Lead - Sterling Vineyards

Treasury Wine Estates•Calistoga, CA

1d•Onsite

About The Position

The Tasting Room Lead is an ambassador for all guest interactions through pouring and selling wines, hosting tastings, guiding tours and welcoming all visitors. The Tasting Room Lead will act as shift supervisor to lead by example and direct daily activities of Hospitality Associates in partnership with the Assistant Hospitality Manager.

Requirements

Minimum of 2 years’ wine sales, restaurant and/or hospitality service experience
Self-motivated, highly organized, and require minimal day-to-day direction
Can effectively communicate with all levels of employees and consumers
Able to work flexible shifts, weekends and holidays
Strong knowledge of the Napa Valley area, food and wine market
Basic understanding of wine and winemaking
Able to travel on occasion to other Company locations
Able to lift 40 pounds
At least 21 years of age
Clean professional appearance

Responsibilities

Help achieve or exceed DTC financial goals
Follow inventory controls to minimize monthly loss and expense
Greet guests and answer questions about wines, merchandise, history, and facilities
Host tastings that reflect the Sterling Vineyards brand and drive sales and loyalty
Process POS transactions accurately
Report tips and gratuities accurately
Open, close, and operate cash registers
Build and maintain long-term guest relationships
Serve as a host for VIP guests
Maintain guest service standards
Educate guests on winemaking and winery history
Promote wine club membership to increase sales and loyalty
Engage guests, resolve service issues, and identify opportunities for improvement
Set up and host tastings and tours
Pour wines and educate guests with enthusiasm
Audit tours and tastings to ensure quality standards are met
Follow GAMES and Hospitality Academy standards
Partner with the Wine Club Ambassador to deliver exceptional wine club experiences
Support special events as a brand ambassador
Serve as a resource on wines, vintages, production, availability, and awards
Collaborate with colleagues to deliver exceptional guest experiences
Drive WISE sales and service results
Participate in TWE training programs
Provide backup support for tastings and tours
Train hospitality staff to deliver financial and guest experience goals
Foster a culture of excellence across the team
Stay active in the local wine community
Stock, organize, and maintain a clean work environment
Manage team breaks and lunches during shifts
Ensure compliance with TWE Zero Harm and Health & Safety standards
Partner with maintenance to keep guest areas, grounds, and facilities presentation-ready