Tasting Room General Manager

MAP Brewing CO•Bozeman, MT

7d•Onsite

About The Position

The General Manager is responsible for the overall leadership in the tasting room, including financial performance, operational excellence, and the employee experience across the tasting room team, encompassing both Front of House (FOH) and Kitchen crew. This role involves overseeing a team of approximately 50 employees across departments, ensuring an exceptional guest experience, maintaining strong financial performance, operating with efficiency, upholding high standards for product quality, and providing an engaging and positive working environment. The ideal candidate leads with integrity, can manage in a way that elevates the team, and is willing to innovate and build systems for the Tasting Room to thrive and grow.

Requirements

Restaurant managing experience required, 3+ years
Comfortable with restaurant POS systems required
Serve-Safe Manager Certification Required (or must be able to get within 60 days of hire)
Montana Alcohol Server Certification Required (or must be able to get within 30 days of hire)
Candidate must be over 21 years old
The ability to think creatively and quickly when problems arise
A willingness to help the team with even the most menial tasks
Detail oriented and organized
A desire to work with people - between staff and guests, it's a lot of people-forward time
Able to physically lift 100+ pounds (using appropriate techniques and tools)
Able to regularly twist, turn, kneel, climb, stoop, bend, crawl, lift, and carry supplies
Able to comply and enforce all health, safety, and personal hygiene policies and standards

Nice To Haves

Managing a team of 20+ people preferred
Brewery experience preferred
Toast experience preferred
Familiarity with draught beer systems is helpful
Cicerone Certified Beer Server preferred

Responsibilities

Maintain a good grasp on the Tasting Room's day-to-day operations
Actively manage the floor 2x/week, including some weekends
Provide hands-on leadership during service
Maintain high standards for service, food quality, beer quality, cleanliness, efficiency, etc.
Create and maintain schedules for tasting room and kitchen
Coordinate with Kitchen Manager regularly
Ensure beer and food are presented to guests consistently
Actively lead the FOH, BOH, and Tasting Room Management Teams
Directly supervise AGM, Kitchen Manager, Asst. KM, and all Floor Managers
Conduct ongoing reviews
Establish clear expectations and performance standards
Investigate and address employee concerns, complaints, and conflicts
Ensure managers are equipped with the tools, information, and resources necessary to successfully lead their teams
Facilitate collaboration between FOH and BOH
Oversee Guest Experience
Establish and maintain clear service standards throughout the tasting room
Monitor guest experience and identify opportunities for improvement
Coach managers and employees on effective guest communication
Develop strategies to improve guest satisfaction
Manage Facilities Maintenance and Safety Standards
Coordinate routine and emergency maintenance for appliances, equipment, and facilities
Develop and maintain procedures for emergency situations and operational disruptions
Track maintenance requests with MAP's maintenance software
Ensure required employee certifications and trainings remain current
Perform some HR duties including helping maintain hiring paperwork, auditing time punches, approving time sheets, and orientations
Maintain communication with all departments
Communicate operational needs and significant issues to higher leadership
Lead monthly staff meetings