Black Barrel Lounge Bartender @ Grand Rapids Knickerbocker
New Holland Brewing Careers•Grand Rapids, MI
•Onsite
About The Position
The Tasting Room Associate supports all front-facing tasting room operations, including greeting guests, providing beverage education, preparing and serving cocktails and tastings, stocking and organizing the space, and ensuring a clean, inviting environment. This role delivers exceptional hospitality while maintaining safety, accuracy, and brand standards.
Requirements
- Strong communication and hospitality skills; ability to multitask while maintaining guest focus
- Basic bartending or tasting room experience preferred
- Comfort engaging with guests to describe products, answer questions, and offer recommendations
- Ability to work independently with sound judgment
- Availability for days, nights, weekends, and holidays
Responsibilities
- Deliver Exceptional Guest Hospitality: Provide warm, knowledgeable service through accurate beverage descriptions, recommendations, and engagement.
- Maintain a Clean and Organized Tasting Room Environment: Ensure spaces are clean, stocked, and ready to support a high-quality guest experience.
- Execute Accurate Beverage Service and Order Fulfillment: Prepare and serve beverages according to recipes and standards while ensuring accuracy and efficiency.
- Ensure Safe and Compliant Alcohol Service: Follow alcohol service laws, verify identification, and uphold responsible service practices.
- Support Operational Readiness and Guest Feedback: Maintain product knowledge, support team needs, and share guest insights with leadership.
- Lead and act in a manner consistent with our Mission, Vision & Values
- Provide an inviting experience for every guest through authentic engagement and prompt service
- Prepare and serve alcoholic and non-alcoholic beverages to recipe and quality standards
- Maintain understanding of New Holland spirits, cocktails, beer, and merchandise; share product knowledge confidently
- Stock and organize beverage products, glassware, tools, and merchandise; maintain tasting room readiness
- Follow all sanitation, cleaning, and beverage safety protocols; maintain clean spaces throughout the shift
- Adhere to alcohol service laws and verify identification when required
- Assist in capturing guest feedback and communicate insights to leadership
Benefits
- Competitive compensation and benefits
- Opportunities to grow personally and professionally
- A team committed to helping you reach your goals while contributing to ours
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
