Tasker Operations Manager (Russian & English)

Taskrabbit•New York, NY

30d•$72,000 - $97,000•Hybrid

About The Position

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. Taskrabbit is a hybrid company with employees distributed across the US and EU. This role operates on a hybrid schedule requiring two days of in-office collaboration per week and must be based out of our New York City office. Taskrabbit connects busy people in need of help with trusted local Taskers who can lend a hand with everything from home repairs to errands, with the goal of being the number one home services platform in the countries we serve. The Tasker Operations team helps Taskers achieve their personal tasking goals using Taskrabbit. The Tasker Operations Manager plays a critical role in onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform. The work you do will support our overall managed marketplace strategy, helping to ensure that every job gets done so well that Taskers and clients come back again and again. You will be responsible for a specific set of metropolitan areas, driving key metrics for the company as well as supply alignment in those metros, which result in increased invoices and revenue. You will be the face of Taskrabbit to Taskers in your market and seen as a regional expert across the organization.

Requirements

Based in New York City or an easily commutable distance into this city, with availability to potentially travel to other main regions as required.
4+ years in marketplace operations, customer success, community management, or comparable roles.
Bachelor’s degree or equivalent practical experience.
Full professional fluency in English and Russian.
A proficient user of data to derive actionable insights and make decisions.
A highly effective and confident communicator and negotiator virtually, on the phone, and in person; a skilled facilitator who can engage audiences from 1 to 100.
A self-starter who’s opportunistic and comfortable with problem-solving on the fly in a fast-paced environment and knows when to ask for help.
A low‑ego collaborator who thrives in fast‑moving, globally distributed teams.
Demonstrated experience managing and maintaining strong relationships with cross-functional teams to drive results and achieve business objectives.
An enthusiastic “people person” who derives joy from helping people succeed.
Well organized with excellent time management and prioritization skills, and phenomenal attention to detail.
Bring passion and playfulness to your work and those around you.
Proficient with BI, Google Workspace, and customer success tools.

Nice To Haves

Experience managing community programs across multiple metros or countries.
SQL and Sigma proficiency.
Marketplace or gig‑economy background.

Responsibilities

Drive invoices and revenue by analyzing supply data and taking targeted actions to improve supply health, booking conversion, and Tasker quality at key stages of the Tasker lifecycle—including activation, billing, retention, and churn.
Advise and/or take direct action to acquire quality Taskers when needed.
Act as a regional subject-matter expert—monitoring market performance, responding to data trends, and tailoring programs and supply tactics to local dynamics and Tasker performance.
Help Taskers in your Book of Business thrive through performance coaching (primarily in group settings) in person and virtually, at every stage of the Tasker lifecycle.
Actively grow Tasker participation in scaled lifecycle programs to reach more Taskers.
Determine the most effective communication channels to reach Taskers.
Master the Tasker lifecycle and use data-driven insights to identify gaps, recommend cross-functional improvements, and drive better outcomes throughout the entire platform experience.
Demonstrate strong data fluency to communicate performance insights and business impact to various teams and leadership.
Design and lead experiments to improve supply alignment and Tasker success.
Be a product expert. Know what features are live, how they work, and be able to explain them to an external audience.
Validate and submit bug reports when we hear issues from Taskers.
Lead community engagement efforts—hosting office hours, profile workshops, and Tasker socials to foster a vibrant and inclusive community.
Work cross functionally with Product, Customer Support, Partnerships, Marketing, Legal, and other Commercial Operations teams to advocate for solutions that support Taskers and drive invoices and revenue.
Share learnings, pitfalls, and wins with the global Tasker Operations team to improve programs and/or create new ones.
Travel up to 10% for metro-specific and team events.