Task Force Overnight Front Office Manager

Kimpton Hotels & Restaurants•San Francisco, CA

2h•Onsite

About The Position

We believe heartfelt, human connections make people's lives better, especially for those who work here. Our founder, Bill Kimpton, created a new boutique hotel standard focused on connection from the heart, a purpose we uphold today. Your work here is meaningful, aimed at improving the lives of coworkers, guests, owners, and communities. We foster a San Francisco-born entrepreneurial spirit and a culture that celebrates diverse backgrounds, talents, and personalities. We welcome and celebrate people who are lively, rebellious, genuine, creative, and self-leading, with an innate passion for making others' lives better. This results in a quirky, irreverent, exciting, uncommon, empowering, and exceptional work environment. In this role, you will lead all Front Office operations, setting and maintaining a high level of guest service, and providing support, mentorship, and coaching to the team.

Requirements

2 years of management experience in hospitality or similar industry.
Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
Ability to read, write, and verbally communicate effectively and professionally.
Flexible schedule, able to work evenings, weekends, and holidays when needed.

Nice To Haves

Bachelor's degree is preferred.
Experience with Opera and Microsoft Office Suite is preferred.

Responsibilities

Delete or add transactions that will assist in balancing revenues.
Review Front Desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary.
Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures.
Inspect all VIP arrival rooms.
Attend monthly Wine Hour according to the schedule.
Run and attend departmental training classes and seminars as needed.
Supervise all duties performed by the Front Office team.
Coach, and counsel employees when necessary, using the correct documentation and techniques.
Make sure all employees are posted at their stations on time, and that they complete their essential duties before their departure.
Schedule for all areas of operation in a timely manner.
Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).
Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios.
Meet or come in under payroll and expense budgets.
Accountable for the "guest ledger" and its daily maintenance.
Ensure that all employees follow cash and credit handling procedures.