Task Force General Manager

Lodging Dynamics • Provo, UT

1d • Remote

About The Position

The Task Force General Manager is responsible for traveling to various hotel locations, as assigned, to assist in the overall operation of the hotel.

Requirements

• Bachelor's degree from an accredited university or equivalent in related field.
• A minimum four (4) years of experience in the hotel management field required.
• A minimum four (4) years of supervisory experience in the hotel management field required.
• Hilton or Marriott brand experience.
• Computer proficiency in Google platforms, Gmail, Google Sheets, etc.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Competent in public speaking.
• Performs well with frequent interruptions and/or distractions.
• Intermediate math skills.
• Cash handling skills (the ability to count currency, make and count back change).
• Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
• Able to maintain a positive and professional working environment.
• Fosters a culture of excellence.
• Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.

Responsibilities

• Actively supervises department heads.
• Responsible for department payroll administration.
• Conducts all department head performance appraisals where applicable.
• Participates in departmental expense and labor budgeting preparation.
• Schedules Team Members within budget guidelines to ensure adequate staff levels to maintain service expectations.
• Develops department attitude of attentiveness and anticipation of guest needs.
• Ensures guest special requests are fulfilled promptly and Team Members take ownership of issues.
• Ensures proper delivery of all guest services, including but not limited to social hour, breakfast service, dry-cleaning, mail delivery, shuttle, grocery shopping, Business Center, wireless internet, etc.
• Resolves guest complaints with Guest Relations concerning the hotel, or guest billing and chargeback inquiries.
• Processes and reconciles daily cash deposits.
• Monitors posting of guest charges to minimize lost revenue.
• Ensures Front Desk Team Members perform bucket checks each shift and monitor rate variances.
• Coordinates reservations and efficient group registration with the Sales Department.
• Monitors suite availability and develops the hotel's yield management system with Sales to maximize suite revenue.
• Ensures an effective cash control system is in place and that all credit card and check cashing policies are followed.
• Maintains efficient operations and inventory controls for the hotel Market (i.e., gift shop).
• Responsible for the administration of key control procedures.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.
• Oversees and coordinates the department's activities, with a focus on supervisory and organizational goals.
• Establishes objectives and goals for the team.
• Assigns, monitors, and reviews work; evaluates direct report's performance.
• Recruits and interviews.
• Orientates and trains.
• Investigates and resolves concerns and complaints.
• Approves time records and time off requests; submits payroll.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager