TCM Hybrid

WESTMORELAND CASEMANAGEMENT AND SUPPORTS INC•New Kensington, PA

2d•$22 - $24•Hybrid

About The Position

This is a full-time, non-exempt position primarily responsible for the assessment of client functioning and the development, preparation, and implementation of a comprehensive Targeted Case Management Service Plan. This position will work with both child/transitional age and the adult population. The client age will range from 3 years of age through senior age. The incumbent in this position has a focus on primary human and social service needs surrounding the social determinants of health including housing and vocational/educational goals which requires the TCM Hybrid to have working knowledge of the child, transitional, and adult systems. Responsible for monitoring all services received by TCM clients, resource development, service linkage, crisis intervention services and client advocacy. Works as an interdisciplinary team member. Work assignments will be discussed at bi-weekly planning meetings. Goals and objectives will be developed, and priority assignments identified. Maintains all TCM records and other relevant paperwork accurately and promptly. Primary work hours will be Monday through Friday, 8:30am to 4:30pm with a 30-minute lunch (37.5 hours/week) unless otherwise agreed upon. This position requires flexibility to work non-traditional hours, including evening and weekends, to participate in an after-hours on-call rotation, as scheduled, and outreach events and WCSI activities. The TCM Hybrid must be willing to adjust their schedules as needed to support these initiatives. Compliance: As with all WCSI positions, it is the expectation that employees adhere to WCSI, County, State and Federal guidelines, regulation, policies, and laws which govern the business and service of WCSI. This position requires the employee to perform their daily job duties and responsibilities in an unstructured work environment.

Requirements

Bachelor’s degree in social services related field.
Valid PA Driver’s License
Proof of Valid Auto Insurance
Act 34 (Criminal Record) Clearance
Act 33 (Child Abuse) Clearance
FBI Clearance
Monthly screenings of PA Medicheck List, LEIE (List of Excluded Individuals/Entities) and SAM (System for Award Management).
Availability and utilization of the employee’s personal vehicle, for purposes of transportation to and from work appointments.
Adherence to all random drug screening requirements, as set forth by WCSI Policy.
Operate a motor vehicle, sit, stand, walk, bend and lift objects of up to 10 pounds.
Regularly uses a computer, phone, fax, copier, and other essential office equipment to carry out daily work assignments.
Substantial problem solving in response to urgent/emergency situations, which may require immediate action.
Ability to apply principles of leadership and management in daily practice.
Skills and ability to perform their daily job duties and responsibilities in an unstructured work environment.

Nice To Haves

Previous Casemanagement experience
Associate degree Human Service/Social Science and two years’ experience in direct contact with Behavioral Health clients and two years as a TCM Level 1 at WCSI.
A high school diploma and 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other social science and two years of experience in direct contact with mental health clients and two years as a TCM Level 1 at WCSI.

Responsibilities

Assess client need utilizing the Environmental Matrix and Strength Based Assessment (SBA), client and/or collateral interviews, and reviews of clinical and social information. Needs assessment will consider current and historical information, with emphasis on precipitating factors to deteriorated functioning to identify/support development of preventive factors where possible.
Develops, prepares, and implements a comprehensive Targeted Case Management Service Plan which includes short and long term goals/outcomes based on client, provider and TCM team input. Goals and outcomes are strength oriented and clearly operationally defined to facilitate assessment of progress. Outcomes will be directed towards reduced hospitalization, reduction in use of crisis services; strengthened independent living, improved vocational/educational status and social supports.
Conducts regular, documented re-evaluations of client progress.
Ensures face-to-face contact to the client based on program requirements, working on a variable schedule as assigned by supervisor or as determined based upon client-related scheduling needs.
Expected to respond to unanticipated, urgent needs with assigned clients during work hours. Also participates in a rotating system to ensure that 24-hour access is available for urgent response to active TCM client needs. Responds to both face-to-face and telephone requests for intervention.
Evaluates the client’s situation and works with supervisor, the county’s crisis team and other emergency services to assist and arrange for urgent psychiatric care, if needed. At all times, ensures that any/all alternatives to hospitalization have been explored.
Monitors all services received client by reviewing cases; meeting with family, significant others, relevant providers, advocates, and attorneys; and attending TCM team meetings.
Participates in interdisciplinary and psychiatric treatment team meetings as required.
Ensures consumer needs are met through utilization of natural supports and other social services.
Investigates new resources and communicates with respective providers on the client's behalf. Maintains current directory of community resources.
Assists client with identification, linkage, access, and coordination of these resources.
Advocates for the client to ensure responsiveness from natural, community, generic and specialized services. Advocacy includes providing information, removing barriers, and creating options and resolving problems.
Maintains Targeted Case Management records and documents all client activity, including contacts with clients and collateral contacts.
Reviews charts for compliance with regulations.
Prepares for annual record audits by the county and state.
Efficiently completes paperwork and other program related material and meets monthly performance standard expectations.
Ensures that all services provided align with the established WCSI service provisions standards, including actively promoting high-quality client-centered care while monitoring service delivery to meet productivity benchmarks.
Actively participate in community engagement and outreach efforts. This includes attending and contributing to at least two outreach events and/or WCSI activities annually. The TCM will play a key role in representing the organization, fostering relationships with community partners, and promoting the organization’s mission and services. Flexibility in scheduling is essential to accommodate these events, which may occur during evenings and weekends. The TCM should demonstrate strong communication and interpersonal skills, ensuring effective collaboration and engagement with diverse community members.
Extensive knowledge of theories, principles, and techniques related to service provided.
Ability to establish/maintain effective working relationship with clients, associates, and agency personnel.
Knowledge of community resources and ability to facilitate coordination activities.
Ability to prepare clear, concise reports and to communicate effectively, both orally and in writing.